I just returned from Florida, where we rented from Sixt in Fort Lauderdale. Our reservation was for a compact car. Upon arrival we did the typical paperwork. The Rep. then walked us out and pointed to a Ford Expedition. She hit the key bob show us what car it was. I asked a couple of times, "which car is it?" I could not believe it when she tried to tell me this was an upgrade. I laughed and said there's no way were driving that down to the Keys, I reserved a compact and that's what we want. It was just my husband and me, so that's all we needed. She took us back inside and started looking for another car. She said we would have to wait for a compact. I saw a Nissan Sentra on the lot and said we would take it. She gave us the Nissan. She then warned us not to be even a few minutes late returning the car, because we would be charged for another day and if we did not return it with a full tank they charged $8.00 a gallon.
Needless to say we were not late and returned the car with a full tank of gas. It really bothered me that she processed the paperwork and did not mention this great upgrade. She just wasted our time, as we had to go back in and process a new set of paperwork.
In the end everything turned out alright, but I would not use them again.