LVTimetraveler
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For background, I had made multiple rentals from SIXT in Maui between 2023/2024
Booked this vehicle on 7/9/24 (Full size – Toyota Camry or similar)
August 9-16/24 rental period. SIXT sent me an email on 8/8 advising me to purchase additional insurance before my rental – first time I had received one of these.
Arrived Maui 8/9 at 12:30. The desk agent took nearly a half hour to complete my rental contract, offering me to purchase an vehicle category upgrade which I declined, and then started on suggesting additional insurance again. I declined this as well. She finally said she was upgrading my rental to a BMW 330 ( license plate - HI-LMY649) as that was all they had left anyway (but had asked me to pay for this previously as an “upgrade” before letting me know it was all that was available anyway). I was the only customer in the building and this took nearly a half-hour to process a pre-reserved car.
The following day, I was sent an email by SIXT asking me to rate my experience at the SIXT counter. I was honest and let them know that the agent was very pushy trying to get any upgrades from me as possible, as well as it took much longer than necessary to process my month-old reservation.
On 8/11 SIXT sent me an email reply to the survey saying they were adjusting my rental – apparently, they took $50 off-and was I satisfied? I didn’t reply, because it was a business rental, so the discount meant nothing to me personally, and I hadn’t sent the survey for an adjustment, just to let them know of the counter agent’s behavior.
Returned the car on 8/16 at 9:33 am. Received the confirmation of the car return at 12:39 (9:39 HST) with fuel full at 8/8 and a mileage reading of 13,447. No damage is reported anywhere on the return confirmation sent on 8/16.
The following day (8/17/24), at 2:53 PDT I received another email from SIXT stating that the car had two scratches on it – one rear driver side, one front driver side. This message was sent more than 24 hours AFTER I had returned the vehicle. I immediately responded that the vehicle had no damage to it when it was returned and I had no way of knowing how the car was driven, handled, parked, etc by SIXT employees or other renters once in their care.
October 11 – SIXT Claims department says the damage was noted upon vehicle return. SIXT demands payment of $1,078.75 by 10.25.2024. I send an email reply on 10/14 again denying any damage occurred during the rental period and nothing was noted on the vehicle return receipt of 8/16.
Two months later - December 18, 2024 – 5:23 pm SIXT Claims responds to my 10/14 email again saying that “This damage was noted during your check in inspection by the receiving branch”…but my return confirmation mentions no damage. The first damage notification is received on 8/17 – more than 24 hours after the car’s return to SIXT. Could a lot attendant have damaged the car? Could someone have scratched the car when exiting the Maui Airport? Again, I have no way of knowing what happened after the car was dropped-off.
So, a couple of thoughts on this...why was SIXT so aggressive in trying to sell me additional insurance both before the rental, and then again at the counter? Is this a new revenue generation scheme by SIXT or this Maui office to pump their revenue? Was the person who was mentioned in my survey in any way available to see my return and possibly damage the car in retaliation for the honest survey? Who knows – but it wasn’t damaged when I dropped it, and I refuse to pay for something I did not do.
Has anyone else had a similar issue with SIXT? Suggestions?
Booked this vehicle on 7/9/24 (Full size – Toyota Camry or similar)
August 9-16/24 rental period. SIXT sent me an email on 8/8 advising me to purchase additional insurance before my rental – first time I had received one of these.
Arrived Maui 8/9 at 12:30. The desk agent took nearly a half hour to complete my rental contract, offering me to purchase an vehicle category upgrade which I declined, and then started on suggesting additional insurance again. I declined this as well. She finally said she was upgrading my rental to a BMW 330 ( license plate - HI-LMY649) as that was all they had left anyway (but had asked me to pay for this previously as an “upgrade” before letting me know it was all that was available anyway). I was the only customer in the building and this took nearly a half-hour to process a pre-reserved car.
The following day, I was sent an email by SIXT asking me to rate my experience at the SIXT counter. I was honest and let them know that the agent was very pushy trying to get any upgrades from me as possible, as well as it took much longer than necessary to process my month-old reservation.
On 8/11 SIXT sent me an email reply to the survey saying they were adjusting my rental – apparently, they took $50 off-and was I satisfied? I didn’t reply, because it was a business rental, so the discount meant nothing to me personally, and I hadn’t sent the survey for an adjustment, just to let them know of the counter agent’s behavior.
Returned the car on 8/16 at 9:33 am. Received the confirmation of the car return at 12:39 (9:39 HST) with fuel full at 8/8 and a mileage reading of 13,447. No damage is reported anywhere on the return confirmation sent on 8/16.
The following day (8/17/24), at 2:53 PDT I received another email from SIXT stating that the car had two scratches on it – one rear driver side, one front driver side. This message was sent more than 24 hours AFTER I had returned the vehicle. I immediately responded that the vehicle had no damage to it when it was returned and I had no way of knowing how the car was driven, handled, parked, etc by SIXT employees or other renters once in their care.
October 11 – SIXT Claims department says the damage was noted upon vehicle return. SIXT demands payment of $1,078.75 by 10.25.2024. I send an email reply on 10/14 again denying any damage occurred during the rental period and nothing was noted on the vehicle return receipt of 8/16.
Two months later - December 18, 2024 – 5:23 pm SIXT Claims responds to my 10/14 email again saying that “This damage was noted during your check in inspection by the receiving branch”…but my return confirmation mentions no damage. The first damage notification is received on 8/17 – more than 24 hours after the car’s return to SIXT. Could a lot attendant have damaged the car? Could someone have scratched the car when exiting the Maui Airport? Again, I have no way of knowing what happened after the car was dropped-off.
So, a couple of thoughts on this...why was SIXT so aggressive in trying to sell me additional insurance both before the rental, and then again at the counter? Is this a new revenue generation scheme by SIXT or this Maui office to pump their revenue? Was the person who was mentioned in my survey in any way available to see my return and possibly damage the car in retaliation for the honest survey? Who knows – but it wasn’t damaged when I dropped it, and I refuse to pay for something I did not do.
Has anyone else had a similar issue with SIXT? Suggestions?
