Should I receive an exchange confirmation?

[patrickg]

I just purchased at Marriott Ko Olina, and rang II and asked to exchange to a Marriott in Spain. They said yes we can do that straight away, said they had the date I wanted and asked for my credit card number and billed me $99. I figured I would receive an email confirmation but have not. It has been a week now.

Looking on the II site in history it shows an exchange number and status of confirmed next to my home resort but shows nothing in the columns next to the unit I exchanged to

Home Resort Check In/Out Exchange No. Status

Exchange

Marriott's Ko Olina
MKO
Unit: ZZAA (2 bedrooms)
Week: 13 Sun, March 29, 2009
Sun, April 05, 2009 037079790
Confirmed

Confirmed To:
Marriott's Playa Andaluza • MUZ
Unit: TOGA (2 bedrooms)
Week: 33 Sat, August 15, 2009
Sat, August 22, 2009

Can I relax and be sure the exchange has happened? It just seemed to easy to be true, and I would really like a piece of paper that I can show to say I have the booking in Spain

 

[GrayFal]

Yes, you have got it - congrats!
Just call II and ask them to resend the confirmation - or maybe you have chosen to receive your confirmations by regular mail.

Call but also go into your II account and set yourself up to receive email confirmations in the future.

 

[IngridN]

If you gave them an e-mail address, you will receive your confirmation right away...you might want to check your junk mail/spam folder. If you didn't, you'll get a confirmation by snail mail, which might take a while. Even though I have never needed that piece of paper to show upon check-in, like you, I also want that security. I would call them and have them resend it.

Ingrid

 

[patrickg]

Yes, you have got it - congrats!
Just call II and ask them to resend the confirmation - or maybe you have chosen to receive your confirmations by regular mail.

Call but also go into your II account and set yourself up to receive email confirmations in the future.

Thanks I will give them a call as my contact method selected is email