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Sheraton Vistana Resort Cancel/Rebook vs. Drop a night or two?

sdtugger

TUG Member
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Jan 19, 2006
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I have 4 units booked at Sheraton Vistana Resort. I would like to shorten the days on a few of them. When I called to request the change, I was told that the only way to make that change would be to rebook and cancel. Is that true? There is availability for my dates. So, for this reservation that shouldn't be a problem. But, since I'm new to Vistana, I want to make sure that I understand for the future. He also told me that I would potentially lose my week if there was no availability. I've read about that on Tug and we hear that from Marriott too. But, there is definitely a way to do it with Marriott where you don't risk losing the reservation. Is that also possible with Vistana?

Related Question: My spouse is worried about losing the time stamp of our reservation because she worries that we will have less likelihood of being placed close together if some reservations are 8 months out to the minute and others are later. I doubt that there would be a problem getting relatively close together in either case. Any experience with this? Our reservations are in cascades and include 2 bedroom non-lock off and studio units.

Thanks for any insights!
 

dioxide45

TUG Review Crew: Expert
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Location
NE Florida
Resorts Owned
Marriott Grande Vista
Marriott Harbour Lake
Sheraton Vistana Villages
Club Wyndham CWA
If there is availability, you can actually do the cancel and rebook yourself online. Though there is the change availability disappears before you can make the new reservation. I do believe any changes on VIstana reservations are always a cancel and rebook. If there is availability showing online then the chance of a lost reservation is slim. I don't think timestamp matters all that much with a resort of this size. Four units close together will always be challenging to pull off. I would suggest emailing the pre-arrival coordinator when you get closer to your stay.
 

sdtugger

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Thanks. I just rebooked the needed changes myself. I put notes in asking for units close together and I will follow up as we get close.
 
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