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Shell/Wyndham Housekeeping Fees

CalGalTraveler

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RCI exchanged into our first Shell Vacation resort. We have to pay an extra housekeeping charge, but the cleaning they gave yesterday was minimal. Made the beds, but left dirty glasses in the sink and did not thoroughly clean the bathrooms. No new towels. Given I am paying extra I was expecting more. We own HGVC and Westin which does not charge housekeeping and they do much better job than this.

Is this normal for Shell?
 

JohnPaul

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If you left towels hanging they would not be changed.

Most mid stays don’t include dishes except at urban properties without dish washers.

All mid stay cleans disappeared from Shell for awhile.

In short - they are tidys not full cleans.

What resort?
 

JohnPaul

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Also. Who charged the housekeeping fee?
 

paxsarah

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Was it a full week or less than a full week? If less than a full week RCI exchange, I'd expect a housekeeping fee for the partial week that would only be for the turnover cleaning, not an extra cleaning during my stay. I can't speak to a housekeeping fee for a full week and/or for a mid-week cleaning.
 

CalGalTraveler

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Full week. Peacock Suires.

Towels on floor. Picked up but did not replace. We get 2 "cleanings" during stay.
 

TheHolleys87

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We are Shell Hawaii owners and stayed a week at Peacock Suites last August. A "trash and towel service" was scheduled for twice a week, but the second was the day before we were checking out, so we declined it. I don't recall paying a housekeeping fee and can't find one listed on any of our emailed documents, but again we're owners so I don't know whether that makes a difference.
 
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