• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 27 years!

    Join tens of thousands of other owners just like you here to get any and all Timeshare questions answered!
  • TUG is asking for recent reviews of older resorts, earn a free year membership!

    Read more here
  • TUG has now saved timeshare owners more than $17,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $17 Million dollars
  • Follow the TUG Member Banner as it travels the world on vacation with Timeshare owners! Also sign up to get the banner sent to you so you can submit a photo of your vacation with the banner to share with TUG! Banner Thread
  • Sign up to get the TUG Newsletter for free! Join tens of thousands of other owners who get this every week! Latest resort reviews and the most important topics discussed by owners during the week!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    Read more Here
  • A few of the most common links here on the forums for newbies and guests!

SFX - What's the BEst Time to Call & What Would you do?

EdL

TUG Member
Joined
Jun 10, 2005
Messages
20
Reaction score
0
Points
361
I'm looking for some guidance.

1. When is the best time to call SFX, all I ever get is the message center?

2. I deposited my 3BR Cypress Pointe week (bonus week to them) in the spring of 2005, for a 1 or 2BR at the St. James Club in Antigua - summer of 2007. When should I expect to hear back from SFX? About once I get a message from them asking me to deposit my 2006 week, but I can't get a hold of a person to tell them that I need confirmation on my current request before I continue to do business with them.

This is my first time dealing with them and I am a bit frustrated.

EdL
 

DeniseM

Moderator
Joined
Jun 6, 2005
Messages
55,710
Reaction score
6,362
Points
1,849
Resorts Owned
WKORV, WKV, SDO, Kingsbury Crossing/Tahoe, Kauai Beach Villas.
Ed - SFX is an internet based exchange Co. and they prefer that you do business through your account online, rather than by phone. Your best bet is to email their spokesman, Mark, over on the SFX board on the timeshareforums website -
Ask SFX
You will want to email him, because he doesn't discuss personal customer business on the board.
 

eal

TUG Review Crew: ELITE
TUG Member
Joined
Jun 6, 2005
Messages
1,912
Reaction score
0
Points
36
Location
Nanoose Bay Canada
phones on the fritz

According to the website the phones at SFX have not been working properly today.
 

Dave*H

TUG Member
Joined
Jul 26, 2005
Messages
714
Reaction score
3
Points
378
Location
Colorado
You are looking for summer 2007? Do you know if St. James Club in Antigua lets owners deposit more that a year an advance? Even if they do, I don't think very many owners typically deposit that far in advance. I would think you would want to wait until at least fall 2006, possibly even early 2007, before you start to worry.
 

Dave*H

TUG Member
Joined
Jul 26, 2005
Messages
714
Reaction score
3
Points
378
Location
Colorado
I would think this would be a tough trade. There are not many sightings of St. James Club in Antigua, and I don't think I have ever seen a summer sighting. Plus, you are trading an Orlando deposit. The 3 bdrm at a good resort is a plus, but it is still Orlando. I don't know much about how SFX prioritizes exchanges though.
 

EdL

TUG Member
Joined
Jun 10, 2005
Messages
20
Reaction score
0
Points
361
Thank you all for your insight.

EdL
 

falmouth3

TUG Review Crew: Expert
TUG Member
Joined
Jun 6, 2005
Messages
3,417
Reaction score
22
Points
38
Location
Burlington, MA
Best time to call SFX

I usually call right after they open (9AM PST). Although I haven't called them often, I have reached a live person each time except once.
 
Top