Service Adjustment/Exchange Points

[GreenTea]

Is there documentation on the MVC website that explains exactly what restrictions are in place on these points? I searched but can't find a reference to quite that term.

I hope someone here can give a head's up on the restrictions of these.

 

[SueDonJ]

I've never seen the term before?

 

[GreenTea]

Interesting. No wonder I can't figure it out then!

 

[dioxide45]

How do you get these Service Adjustment points. Exchange points are just that, points you get for converting your week to DC points. Are these points from when you make a new reservation inside of 60 days to get the 20-30% discount? Or are they points from switching out one kind of points for another. Say switching out clean points for rented points?

 

[GreenTea]

I had a problem getting the "bonus" points following the initial purchase. This was the final result, so they were a bonus, but issued after the typical bonus points would be put into the account after a sale. I thought they were just regular points and could be used as any other point in a year.

When I made a reservation the receipt says if I cancel OUTSIDE of 60 days the points will go into a holding account. If I cancel inside 60 days the points are forfeited. I was curious if that is the norm with the extra one time points after a sale, of this is a different 'pot' still.

I am not complaining, just curious. I don't recall reading of this restriction before.

 

[SueDonJ]

I had a problem getting the "bonus" points following the initial purchase. This was the final result, so they were a bonus, but issued after the typical bonus points would be put into the account after a sale. I thought they were just regular points and could be used as any other point in a year.

When I made a reservation the receipt says if I cancel OUTSIDE of 60 days the points will go into a holding account. If I cancel inside 60 days the points are forfeited. I was curious if that is the norm with the extra one time points after a sale, of this is a different 'pot' still.

I am not complaining, just curious. I don't recall reading of this restriction before.

Those are definitely not the cancellation terms for uninhibited "Exchange Points" as they're defined in the governing docs. I think they are similar to the cancellation terms for any Exchange Points that are used to cover the 20% Premium for Owners to extend the Reservation Window? (See "Reservation Windows - Owner" on this chart.)

You're correct that the question should be, are they similar to the terms for any other bonus Points issued as a sales incentive. Hopefully there are others here who have made similar purchases, who will be able to answer your question. Good luck!