Security Concern at Silver Lake Points Resort in the Orlando Area

[eliotmark]

I'm not sure where this new thread should be posted. I feel I have an obligation to fellow tuggers and forum readers to report the following issue:

Security Concern: Silver Lake Points Resort has modified the function of the privacy button on the interior of some locksets. This button, when depressed by the guest when inside the room, is designed to prevent entry by housekeeping and service personnel with master card keys. As a result of the resort’s modification, the button can be depressed but the card reader does not prevent entry by employees with master card keys. Guests can check the lockset by trying to open the door with their card key from the outside with the privacy button depressed. If the lock opens, a master key will open the door and the room is not secure.

I learned of this problem by accident. My wife had pushed the privacy button while I was out but I was able to open the door. I brought this to the attention of who I believed to be the resort manager but later learned was the Director of Owner & Guest Relations.

I would welcome any help from forum readers. Is my concern a concern to others? I plan to prepared a detailed review and post but is there something else I should do? Does anyone have a contact at the HOA?

 

[bankr63]

It doesn't surprise me particularly. All resorts (and hotels) will have a way to enter rooms when required. I would hope that the lockout will stop housekeeping however, but security should be able to gain access.

Another concern is that they all have overrides for opening the safe, and most are set to 00000. Since this has been demonstrated on a Youtube video, I would expect that every thief in the world knows it.

You need to exercise caution wherever you are!

 

[pedro47]

It doesn't surprise me particularly. All resorts (and hotels) will have a way to enter rooms when required. I would hope that the lockout will stop housekeeping however, but security should be able to gain access.

Another concern is that they all have overrides for opening the safe, and most are set to 00000. Since this has been demonstrated on a Youtube video, I would expect that every thief in the world knows it.

You need to exercise caution wherever you are!

The default code for most hotels, timeshare resorts and cruise ships is 00000 this code can be change by management.

However, most people in the above industry's are to lazy to change the default code or have lost the instruction sheet explaining how to change the code.