Sears Problem

[am1]

I buy a lot of clothes on Sears.com for my sons and for presents.

Recently I bought a few hundred dollars worth and got some shipped and pick some up. A bunch of different orders. With the sales prices, discounts, cashback, surprise points etc the prices are reasonable.

The last order took 3 extra days to ship and I had already left by the time the items arrived. Cancelled the order and because I used surprised points that have now since expired to pay for 3/4's of the purchase those will not be returned or other compensation for any of this. Talking to someone on the chat is like talking to a wall. I will call in to speak with someone and get a lot more then 3/4's of the purchase in compensation. Just very frustrating and I will re think shopping at Sears no matter how low the prices are.

 

[raygo123]

My wife goes to Kohl's constantly. Always get those $10.00 certificates. Last time, they took a dollar off an item, 5 off another and so on. It's a nightmare to figure out what you should get back when you return something. Now, she does multiple orders to keep better track if she has to return something. I don't know if this would help with sears or not. But as far as getting your points back it sounds like they took their que fom timeshare people

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[Talent312]

... it sounds like they took their que from timeshare people.

Sorry to quibble, but I think you meant "cue" not que [sp].

*From the Grammarist.com -- "A cue is (1) a signal prompting an event or action, especially in a performance; and (2) the long stick used to strike the cue ball in billiards and pool. The word also works as a verb meaning give a cue. A queue is... a line of people waiting for something..."
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[am1]

Called the points department and got treble the points back and not expire for a year. I really just wanted them to ship the item to where I now am but apparently that is not possible.

The company has more than a few problems.