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Search Working?

travelhacker

TUG Review Crew
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Anytime I try to search with abound, I get the following error message:

1669905922165.png

I've seen a few reports of people having issues, but a few reports of successful booking.

Can anyone confirm if it's working for them?
 

Fasttr

TUG Review Crew
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Resorts Owned
Marriott's Grande Ocean (Enrolled)
MVC Trust Points
It’s working for me.
 

BigDawgTUG

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Working for me. Close out your browser entirely - not just the MVC tab. Then reopen, and log back on. Works for me most of the time.
 

craigc

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I got that first thing this am. I logged out and back in and instead of searching for multiple places I searched one at a time and had no issues.
 

travelhacker

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Thanks!

Sadly, I have my suspicions that this is just me. Not looking forward to the process to get this resolved:

I own Marriott weeks, and my Westin Kierland weeks were added. Prior to yesterday I would get the same error (below) when searching points inventory. I assumed that this was because I didn't actually have points and the system wasn't live yet.

I was finally able to elect points, but sadly got the same error:

{"statusCode":500,"errorCode":"SYSTEM_EXCEPTION","message":"Fatal Error Getting Owner Eligibility Search Criteria. Please check the logs","requestId":"021d1a818ea5-2c29-4b46-04d01f8699ae"}

My suspicion is that the system is confused and is using my weeks ownership (which doesn't have access) to try to search rather than my Westin weeks -- or something else specific to just my account.
 

Bdw17

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I’m having similar issue


Sent from my iPhone using Tapatalk
 

davidvel

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No. Cty. San Diego
Resorts Owned
Marriott Shadow Ridge (Villages)
Carlsbad Inn
"Buy more points from us, you can just log on and reserve whenever and wherever you want. The flexibility is well worth the cost." --MVC Salespeople.
 

PlayInTheDirt

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I'm getting that error too. I logged into MVC yesterday for the first time in a while, so I don't know how long it has been broken for me. I have a small number of DC points (purchased this year as points). I also have some WKV weeks, though my Vistana account and my Marriott account don't seem to be connected in any way yet - at least not that I've been able to see. If anyone had any suggestions on whether I should attempt to tell someone about either issue (search error or trying to connect accounts), and if so who(m?), I'm all ears. Thanks.
 
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