Joan-OH
TUG Member
Arrived at Sea Gardens yesterday. Had a reservation for a one bed deluxe Ocean Palms. Had to wait until about five to get my room. They gave us a one bedroom A unit in the waterfalls. When arriving at the room I said NO WAY! There was nothing Deluxe about this room.
We went down to complain and were told their system does not say Ocean Palms and that was the room we were assigned. When I made the reservation it said Ocean Palms and the points usage was more for it. They did happen to "find" a two bedroom deluxe in Ocean Palms but we had to pay $100 bucks for the upgrade which we willingly did.
Then She said something about fixed week owners there and how those unit usages aren't downloaded until late.....I'm kinda waiting for someone to knock at my door asking me to move because they rented me someone else's unit.
We like the resort and the unit we ended up with is beautiful. Hope we get to stay!
Joan-OH
We went down to complain and were told their system does not say Ocean Palms and that was the room we were assigned. When I made the reservation it said Ocean Palms and the points usage was more for it. They did happen to "find" a two bedroom deluxe in Ocean Palms but we had to pay $100 bucks for the upgrade which we willingly did.
Then She said something about fixed week owners there and how those unit usages aren't downloaded until late.....I'm kinda waiting for someone to knock at my door asking me to move because they rented me someone else's unit.
We like the resort and the unit we ended up with is beautiful. Hope we get to stay!
Joan-OH