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Royal Holiday Clubs: Combining Multiple Points Ownerships

RonaldCol

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I recall other Tuggers who own Royal Holiday Club Resorts (RHC) were successful in having the developers combine multiple points ownerships. For example, this meant that if one owned a 10,000 points ownership and a second 15,000 ownership, then those two could be combined into one 25,000 points ownership.

My questions is how is the different due dates on these ownerships handled? The 10,000 points ownership could expire in year 2020 and the 25,000 points ownership expire in 2025.

Any help will be appreciated.
 

Spence

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Wish I had an answer for you. My accounts have been combined, I can see that online, but I have yet to receive any paperwork that shows me the new 'unified' account with its new expiration date. Might they do a weighted average, I don't know yet.
 

RonaldCol

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Keep Me Posted ...

Spence said:
Wish I had an answer for you. My accounts have been combined, I can see that online, but I have yet to receive any paperwork that shows me the new 'unified' account with its new expiration date. Might they do a weighted average, I don't know yet.

Please keep me posted on your developments since I'm collecting information from everywhere in regards to how RHC runs it's operations.
 

danmac156

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Combining Contracts

I just combined two contracts, one for 20 years and the other for 25 years. I was originally told the new contract would be for 25 years. Unfortunately I have been told via phone with RHC that the new contract will be for 20 years.

I have no idea what the logic is but I only paid $3,000 for 70K points so all is good.
 

RonaldCol

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danmac156 said:
I just combined two contracts, one for 20 years and the other for 25 years. I was originally told the new contract would be for 25 years. Unfortunately I have been told via phone with RHC that the new contract will be for 20 years.

I have no idea what the logic is but I only paid $3,000 for 70K points so all is good.

On the surface it appears as if you got the bad end of the combined two contracts, i.e. the combined contracts resulted in the shorter termed contract taking precedence.

This may not be as bad as it appears. If one doesn't want to continue to pay m/f for the duration of the contract, then getting a shorter term contract, asking for combining, will result in a shorter term contract.

Interesting strategy. One should get this type of combination in writing from RHC since one doesn't want to go about this expecting this outcome and it doesn't happen.
 

Hoc

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Well, I have been waiting since last April for my 2 contracts to be combined. Finally, they did it as of 12/19/05. My special assessment for the new, 25,000 point week was $315 (I don't remember if that is any different from what it was when they were two separate weeks).

As usual, I got misinformation from them over the phone. They told me that I now have another 25,000 points available for 2006, even though I had used mine to book New York when they were two separate accounts. They also told me that the combining of the interests starts the 30-year clock running again, and that my membership is now good through December 19, 2035.

Checked online a few minutes ago, and it is showing that I have no points available for 2006 (which is what I should have been told, since I had already used my points). So, I suspect that the information regarding my expiration year was wrong, as well.

But the good news is that the interests were finally combined, and it only took 8 months, and 3 payments of annual fees for 2005!
 

Spence

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I still don't have an answer....
Todays request for confirmation paperwork and query resulted in being told that I had 20 year left on my membership because that is what the "original" membership was. I don't have all my purchase paperwork for all the accounts but the ones I do have show all of them past 2026. Oh well, I'm not going to worry about it too much.

I accumulated all my points from last year and they showed as available but my points for HC for 2006 showed 0! I emailed to both service and ecenter @royal-holiday and didn't get an answer but the next day the right total showed for 2006.

Boy are they hard to deal with!
 
J

JoeMid

I can't figure them out either, but have 3 ressies in NYC and one in Paris for this year :)
 

Hoc

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JoeMid said:
I can't figure them out either, but have 3 ressies in NYC and one in Paris for this year :)

Pretty good track record! Shhhh!
 

danmac156

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Update on Combining Memberships

Now I have also been told combing memberships starts the clock all over at 30 years.I have asked for a written confirmation of the new contract and will let everyone know if it comes. On a positive note I just received a email confirmation for a reservation I made a few weeks ago. That is comforting.

I never had an email replied to. My online account shows $$ due when I have paid everything for next year. When I call the RHC rep can see I am paid up on their system.
 

Hoc

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danmac156 said:
I have asked for a written confirmation of the new contract and will let everyone know if it comes.

Don't hold your breath. I'm still waiting for written confirmation of a single reservation. Have never seen one, despite 3 years of trips.
 

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Hoc said:
Don't hold your breath. I'm still waiting for written confirmation of a single reservation. Have never seen one, despite 3 years of trips.

That is so strange...I have written and/or email confirmation on every reservation I have made since 1999! I would be a crazy person if I didn't have some sort of confirm in my hand!

Cheryl
 

Hoc

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Whirl said:
I would be a crazy person if I didn't have some sort of confirm in my hand!

Well, the choice is, after asking 8 or 9 times and being promised the confirmation each time but not getting it, I can either go or not go. Getting the confirmation isn't an option.
 

MaryH

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Hoc,

Are you able to access each account online? If not, ask RHC for the member # of each contract.

I think I never received the confirmation for the London 2 Hyde Park Square since it was probably mailed to the previous owner of the contract considering the reservation was still under their name when I showed up at 2 Hyde Park Square 4 months later.

Also when I got the member # of my 5 contracts, I found a lot of spelling and other mistakes in my address and telephone numbers. Also they did not have my e-mail on some of the accounts. If they entered your address wrong, it may go into postal limbo... If you have your member # for each contract, you can update your contacts...

My last contract finally completed transfer end of Dec after 5 months since RHC "lost" the transfer papers for that for a while. I had send back to David the signed unification paperwork he send me around mid-Dec the same day but they misplaced that one too and we had to refax it...

It sometimes takes me 3-4 phone calls to get David on the phone and that is keeping in mind he typically works during 8-4 or 9-5 EST during the week only but since he knows the issues with my accounts, it was easier or me to wait to talk to him then spent 15 minutes explaining it to another rep.

I am hoping that David would be successful in keeping his promise to only charging me the combined M/F and combined SA rather than the individual ones despite the fact that the reunification might not be finished mid-Jan. With 90K versus 30K and 4x15K, there is significant differences. But considering their admin snuffu held up the transfer, it is only fair...
 

Hoc

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MaryH said:
Hoc,

Are you able to access each account online? If not, ask RHC for the member # of each contract.

As of a week ago, I had only one account, and I was finally able to access it online for the first time in 3 years. It clearly shows my reservations at the Affinia Dumont for next May 14, but you can't pull up a confirmation certificate.

I last called on Wednesday, and was promised that confirmation certs. would be faxed to me immediately. But, alas, again none has shown up.
 
J

JoeMid

Hoc said:
As of a week ago, I had only one account, and I was finally able to access it online for the first time in 3 years. It clearly shows my reservations at the Affinia Dumont for next May 14, but you can't pull up a confirmation certificate. I last called on Wednesday, and was promised that confirmation certs. would be faxed to me immediately. But, alas, again none has shown up.
I can only download confirmation certificates on the reservations I have made online, the ones I made on the telephone do not give me the option of downloading them, I've asked for confirmations by email and told "sure" but have yet to receive them.....
 

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Hoc said:
As of a week ago, I had only one account, and I was finally able to access it online for the first time in 3 years. It clearly shows my reservations at the Affinia Dumont for next May 14, but you can't pull up a confirmation certificate.

I last called on Wednesday, and was promised that confirmation certs. would be faxed to me immediately. But, alas, again none has shown up.

Hoc,

I does not hurt to check your details on your online account. I found mistakes on 4 of my 5 accounts.. Yes, I have never received confirmation either except an e-mail from David but thought after the incident at 2 Hyde Park where the reservation was still under the older owners name that it might have been sent there instead.

BTW, did you have to pay 2 M/F and 2 S/A for 2006 or just the combined one?
 

Hoc

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MaryH said:
BTW, did you have to pay 2 M/F and 2 S/A for 2006 or just the combined one?

I actually had to pay 3 M/F for 2005 (administrative screwups, but they would not let me combine my units unless I paid a third M/F), then I had to pay 2 M/fs for 2006 because it took 8 months to combine the two, and the Affinia Dumont for May '06 came up in November, a month before the consolidation. So I had to pay 2 fees then or I could not make the reservation.

I don't know what the S/A was for a 25,000 point interest, but I paid $315 for my combined unit on January 6, 2006, which was the same amount as I had been billed for my 10,000 point ($140) and 15,000-point ($175) units in 2005. So, I suspect that I paid 2 S/As, but I don't know for sure.
 

RonaldCol

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Complexity of Timeshares Reflected in Lack of Employee Knowledge

I reread these posts and mused to myself: if we as owners of resale timeshares are trying to figure out how timesharing works and are having difficulties, you can only imagine how a poorly run resort system such as RHC can have so many problems in their accounting, in their billing, in their employee training, ad absurdum. It's amazing that a system like RCI or II can operate as well as they do. I'm writing about management of weeks and/or points, not how well the corporate mentality treats their constituents.
 

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Hoc said:
I actually had to pay 3 M/F for 2005 (administrative screwups, but they would not let me combine my units unless I paid a third M/F), then I had to pay 2 M/fs for 2006 because it took 8 months to combine the two, and the Affinia Dumont for May '06 came up in November, a month before the consolidation. So I had to pay 2 fees then or I could not make the reservation.

I don't know what the S/A was for a 25,000 point interest, but I paid $315 for my combined unit on January 6, 2006, which was the same amount as I had been billed for my 10,000 point ($140) and 15,000-point ($175) units in 2005. So, I suspect that I paid 2 S/As, but I don't know for sure.

Hoc,

If your special assessment was $315, then it is the cost of individual contracts. The listing for SA on my 30K was $240. Not sure the fact that you used your points as 2 lots influence it or not since you are suppose to pay SA before using the points.

I am keeping my fingers crossed that I would be charged with the combined M/F and SA rather than individual ones. Will update when I know what is happening.. But at least all the contracts are in our name (after 2-6 months) and the reunification process has started...
 

RonaldCol

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danmac156 said:
Now I have also been told combing memberships starts the clock all over at 30 years.I have asked for a written confirmation of the new contract and will let everyone know if it comes. On a positive note I just received a email confirmation for a reservation I made a few weeks ago. That is comforting.

I never had an email replied to. My online account shows $$ due when I have paid everything for next year. When I call the RHC rep can see I am paid up on their system.

If what you write is correct, i.e. combining two different length contracts result in a combined account with a 30 year life, then a strategy could be devised another way ...

1. Buy a 1 year 100,000 point ownership at a real cheap price.
2. Buy a 30 year 1,000 point ownership at a real cheap price.
3. Combine the two, and you have a 101,000 point ownership for 30 years at a real cheap price, and I mean a REAL CHEAP PRICE.
 

Hoc

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RonaldCol said:
If what you write is correct ...

Just realize that their administrative inefficiencies will result in some people getting this kind of benefit, while others won't, regardless of what it should be. Don't count on any kind of extension, but if you get it, well, great!
 
J

JoeMid

I don't have paperwork confirmation on my unification, although I see the unified points online. On the telephone they said that 20 years was what was left on my "original" contract (all bought resale) so that's what they say I have left on the unified contract. Several of my contracts were good out 25-26 years, with 20 years being the oldest, so how do they determine which one is/was "original." I don't believe the clock reset scenario, I think a weighted average of the contracts is what it should be, like Spence says above. Their admin is hosed.:rolleyes:
 
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RonaldCol

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The Onset of the Internet and It's Ramification ...

JoeMid said:
I don't have paperwork confirmation on my unification, although I see the unified points online. On the telephone they said that 20 years was what was left on my "original" contract (all bought resale) so that's what they say I have left on the unified contract. Several of my contracts were good out 25-26 years, with 20 years being the oldest, so how do they determine which one is/was "original." I don't believe the clock reset scenario, I think a weighted average of the contracts is what it should be, like Spence says above. Their admin is hosed.:rolleyes:

I don't think this particular company is hosed, but rather the whole industry is hosed. The problem that besets RHC is they don't have the brain power to figure out which end is up. With RCI and II, they at least have the cash flow, and the captive market, to hose first.

What we're seeing is something remarkable. One of the upsides to the internet is it gives the little guy some platform, some magnified role, that did not exist prior to the internet.

The timeshare industry operated in a clandestine, lie-to-your-face model. Let's mark up the units and pump them up, using whatever bald-faced lies we can conjure up.

The internet and websites created forums for discussion and exchange of information. What? The Salesman told you that? He promised what? He gave you what bennies? I never heard that. I never got that. I never saw that.

Now we little guys are sitting around in front of our pcs swapping information and getting back to the big guys and confronting them with their own realities, or rather, their own deceptions.

In the process of doing so we figure out unique combinations, permutations, these big guys never thought could be possible.

Prior to the internet, how many people owned more than five timeshares? Not too many. Prior to the internet, how many people thought of combining multiple ownerships by common deed, etc., etc? Not too many. Prior to the internet, how many UDI owners figured out ways to leverage their values? Not too many. Prior to the internet, did you go on fewer vacations?

Yes, the whole timeshare industry is at a fractal bifurcation point. Something is going to give, all because the equalizing effect of the internet for us little guys.
 
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danmac156

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Unification

JoeMid said:
I don't have paperwork confirmation on my unification, although I see the unified points online. On the telephone they said that 20 years was what was left on my "original" contract (all bought resale) so that's what they say I have left on the unified contract. Several of my contracts were good out 25-26 years, with 20 years being the oldest, so how do they determine which one is/was "original." I don't believe the clock reset scenario, I think a weighted average of the contracts is what it should be, like Spence says above. Their admin is hosed.:rolleyes:

I suspect the reset of the clock back to 30 years would apply to someone buying additional points from Royal Holiday. Thats what they tell you when you are sitting in a sales presentation. A weighted average would be fair and make sense, but this is Royal Holiday. Having dealt with all the frustrations I am still thrilled with the deals I got and the places I am going this year. Ixtapa in April and Puerto Vallarta in June. Just landed round trip airfare from Seattle to PV for $279 in June. What a cheap trip.
 
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