• The TUGBBS forums are completely free and open to the public and exist as the absolute best place for owners to get help and advice about their timeshares for more than 27 years!

    Join tens of thousands of other owners just like you here to get any and all Timeshare questions answered!
  • TUG has now saved timeshare owners more than $17,000,000 dollars just by finding us in time to rescind a new Timeshare purchase! A truly incredible milestone!

    Read more here: TUG saves owners more than $17 Million dollars
  • Follow the TUG Member Banner as it travels the world on vacation with Timeshare owners! Also sign up to get the banner sent to you so you can submit a photo of your vacation with the banner to share with TUG! Banner Thread
  • Sign up to get the TUG Newsletter for free! Join tens of thousands of other owners who get this every week! Latest resort reviews and the most important topics discussed by owners during the week!
  • Our official "end my sales presentation early" T-shirts are available again! Also come with the option for a free membership extension with purchase to offset the cost!

    Read more Here
  • A few of the most common links here on the forums for newbies and guests!

Room cleaning with multiple guest during Covid-19 times :(

bdurstta

TUG Member
Joined
Jun 12, 2005
Messages
313
Reaction score
22
Points
228
Location
Newport Beach, CA
Resorts Owned
Big Bear, Hyatt Vacation Club (Hyatt Highlands), Marriott (Grand Chateau)
We had reservations at the Chateau Marriott in Las Vegas. Wanted our friends to spend a 3days with us in the second bedroom, and another set of friends for 3 days after them. Found out they will NOT clean rooms until you TOTALLY CHECK OUT. They will give you towels and sheets, but thats it. I'm like, the 2nd bedroom is totally separate, why can't they clean it? I even asked if there was a cleaning fee and they said NO, with Covid they can't enter the rooms until you have checked out from your reservations. Well...that changes the ol' timesharing plans now. :( Lesson learned...call NOW to check on everything.

Barbara
 

klpca

TUG Review Crew: Veteran
TUG Member
Joined
Sep 11, 2006
Messages
7,137
Reaction score
5,643
Points
599
Location
CA
Resorts Owned
SDO, Quarter House, Seapointe, Coronado Beach, HGVC Bay Club, Carlsbad Inn
I suspect that staffing is the real issue.
 

rapmarks

TUG Review Crew: Elite
TUG Member
Joined
Jun 6, 2005
Messages
8,225
Reaction score
3,126
Points
499
Same policy at Christmas mountain and little Sweden. They do not enter while you are there and do not clean during the week, even for a fee. At Christmas mountain I was charged 40 for clean sheets mid week, that I had to change
 

rickandcindy23

TUG Review Crew: Expert
TUG Member
Joined
Jun 6, 2005
Messages
24,965
Reaction score
4,255
Points
599
Location
The Centennial State
Resorts Owned
Wyndham Plat,RCI pts,Shell,WorldMark,OKW,SSR pts; Marriott's Willow Ridge;Val Chatelle; Hono Koa; SBP; SDO; Blue Ridge Village
We were charged for clean sheets at MMO, when our kids stayed one night in our unit after we left. I thought the charge for sheets was ridiculous, considering they don't do anything that they used to do for us.
 

vol_90

TUG Member
Joined
Nov 17, 2018
Messages
321
Reaction score
361
Points
124
Resorts Owned
Marriott Phuket Beach Club, Aruba Surf Club, Canyon Villas, Desert Springs Villas II, DP & AP Points
We had reservations at the Chateau Marriott in Las Vegas. Wanted our friends to spend a 3days with us in the second bedroom, and another set of friends for 3 days after them. Found out they will NOT clean rooms until you TOTALLY CHECK OUT. They will give you towels and sheets, but thats it. I'm like, the 2nd bedroom is totally separate, why can't they clean it? I even asked if there was a cleaning fee and they said NO, with Covid they can't enter the rooms until you have checked out from your reservations. Well...that changes the ol' timesharing plans now. :( Lesson learned...call NOW to check on everything.

Barbara
Not surprising that they do not do a mid-week clean during Covid. We have stayed at Grand Chateau 2 multi-week times this year and they will clean the rooms once a week. You schedule and ensure you are out of the room during a specified time. For mid-week just ask for clean sheets and make your own bed. This should not influence timesharing plans.
 

bdurstta

TUG Member
Joined
Jun 12, 2005
Messages
313
Reaction score
22
Points
228
Location
Newport Beach, CA
Resorts Owned
Big Bear, Hyatt Vacation Club (Hyatt Highlands), Marriott (Grand Chateau)
I think you miss understood what I wrote. We were having friends stay in the 1 bedroom lock off, another set of friends were coming in after to the same unit. They will not clean in between the different friends stay Makes it difficult to invite people now. In the past, we had no problems paying for a light/separate cleaning in between friends when they came to visit.
 

controller1

TUG Member
Joined
Aug 14, 2017
Messages
2,919
Reaction score
1,799
Points
248
Location
Louisiana
Resorts Owned
Westin KORVN OF
Westin Nanea OF
Westin FLEX
I think you miss understood what I wrote. We were having friends stay in the 1 bedroom lock off, another set of friends were coming in after to the same unit. They will not clean in between the different friends stay Makes it difficult to invite people now. In the past, we had no problems paying for a light/separate cleaning in between friends when they came to visit.
But it appears it was on the same reservation for only one week. Very few timeshare companies are cleaning more than once every seven days during Covid.
 

Dean

TUG Review Crew
TUG Member
Joined
Jun 7, 2005
Messages
7,365
Reaction score
1,932
Points
448
I think you miss understood what I wrote. We were having friends stay in the 1 bedroom lock off, another set of friends were coming in after to the same unit. They will not clean in between the different friends stay Makes it difficult to invite people now. In the past, we had no problems paying for a light/separate cleaning in between friends when they came to visit.
Besides clean towels and linen, what would they have done that a few Clorox wipes and a spray bottle would not have?
 

rapmarks

TUG Review Crew: Elite
TUG Member
Joined
Jun 6, 2005
Messages
8,225
Reaction score
3,126
Points
499
We got your point. I have had to do the cleaning between two sets of friends at my resort and pay fir the clean sheets if it is the same reservation
 

titanium2019

Guest
Joined
Jan 28, 2019
Messages
7
Reaction score
5
Points
13
Resorts Owned
Waiohai
You may want to consider washing the linen yourself using the in-unit washer. Or exchange the linen with friendly staff you may see in the hallway cleaning another unit (and tip her).
 

b2bailey

TUG Member
Joined
Oct 30, 2007
Messages
2,916
Reaction score
1,807
Points
398
Location
Santa Cruz CA
I think you miss understood what I wrote. We were having friends stay in the 1 bedroom lock off, another set of friends were coming in after to the same unit. They will not clean in between the different friends stay Makes it difficult to invite people now. In the past, we had no problems paying for a light/separate cleaning in between friends when they came to visit.
This happened to me. I washed the sheets and remade the bed.
 

mdurette

Sighting Expert & TUG Review Crew: Veteran
TUG Member
Joined
Jul 2, 2008
Messages
5,274
Reaction score
3,188
Points
498
Location
New England
We had reservations at the Chateau Marriott in Las Vegas. Wanted our friends to spend a 3days with us in the second bedroom, and another set of friends for 3 days after them. Found out they will NOT clean rooms until you TOTALLY CHECK OUT. They will give you towels and sheets, but thats it. I'm like, the 2nd bedroom is totally separate, why can't they clean it? I even asked if there was a cleaning fee and they said NO, with Covid they can't enter the rooms until you have checked out from your reservations. Well...that changes the ol' timesharing plans now. :( Lesson learned...call NOW to check on everything.

Barbara
Since you said you "had" a reservation, I assumed you ended up cancelling the entire thing. That is too bad. But, personally I have learned to be flexible and would have just washed the linens myself and cleaned the bathroom once guest #1 left for guest #2. You may have not even had to wash the linens, there may have been another set already in the closet for the sleep sofa that may have fit the lock off bed.
 

TravelTime

TUG Member
Joined
Mar 20, 2018
Messages
5,895
Reaction score
4,955
Points
349
Location
Northern California
Resorts Owned
MVC DPs, WKOVR-N, Four Seasons Aviara
I would not worry about cleaning esp since it‘s with friends you know and who are hopefully vaccinated and who you are pretty sure do not have Covid. I guess if you think your friends could have Covid, they should not visit at all, and this would make cleaning a non issue because they should not be visiting.

If you are worried, you could easily and quickly clean the second bedroom yourself. If they will give you clean towels and sheets, that is half the battle. Or maybe your friends who are checking out could clean before they leave.

From what I have read, Covid does not really spread on surfaces like they were saying at the beginning of the pandemic So personally, this issue would not be a biggie to me. For hygiene purposes from a piece of mind perspective, though, I would want clean towels and sheets and perhaps a bathroom cleaning if I were taking over a room from prior guests.

I am still shocked that 20 months into this pandemic, no one living with me has gotten Covid even though I a pretty sure we must have been exposed in the past 20 months somehow. My husband and I are fully vaccinated (but not our daughters) but that was not until earlier this year and even with the vaccine, people are still getting it.
 
Top