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Ritz Vail

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I have a few questions about my upcoming stay - does anyone have the email for the concierge? I reserved using points- does my stay come with 2x daily housekeeping? Does anyone have tips on skiing from the Ritz?
 

mjm1

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I would call the resort at 970-477-3700. We love the resort, but have only gone in the summer. Enjoy your trip!
 

Norcal5

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We are also going, have never been. Is there a small grocery store nearby or should we order from a grocery service?
 

rickandcindy23

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Wyndham Founder; Disney OKW & SSR; Marriott's Willow Ridge and Shadow Ridge,Grand Chateau; Val Chatelle; Hono Koa OF (3); SBR(LOTS), SDO a few; Grand Palms(selling); WKORV-OF ,Westin Desert Willow.
We are also going, have never been. Is there a small grocery store nearby or should we order from a grocery service?
There are City Markets in the mountains, huge stores that are operated by Kroger. Also Safeways around. There is a WalMart SuperCenter in Avon. Groceries are in abundance in the mountains.

Enjoy!
 

dougp26364

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We’ve stayed at the Ritz properties in Vail and San Francisco. I don’t recall receiving housekeeping service at all, let alone twice daily.
 

ljmiii

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We’ve stayed at the Ritz properties in Vail and San Francisco. I don’t recall receiving housekeeping service at all, let alone twice daily.
The RCC SF and St Thomas were twice daily (or at least daily plus turndown). No idea about Vail.
 

dougp26364

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The RCC SF and St Thomas were twice daily (or at least daily plus turndown). No idea about Vail.
Weird. We’ve stayed at the SF property twice. I ordinarily notice something like this because I typically don’t want anyone coming/going from our unit and would have said something. We had friends with us the first trip as well. None of us make our own beds while on vacation. I checked with my wife and she says we didn’t have maid service.
Maybe we just look like a some hicks from the sticks and they figured we wouldn’t notice. Apparently they were correct.
 

Marathoner

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I have a few questions about my upcoming stay - does anyone have the email for the concierge? I reserved using points- does my stay come with 2x daily housekeeping? Does anyone have tips on skiing from the Ritz?
Concierge will reach out to you via email a month before your arrival. The emails are concierge's individual address at the Ritz Carlton Vail so I'd rather not post in a public site. There is no group concierge mailbox. Yes, you get the 2x daily housekeeping, with the evening visit being the turndown service - love the chocolates! You'll love the Ritz Vail - its top notch and I know my ski timeshares. No tips are necessary - they will tell you everything you want to know. The walk from the Ritz to the Lionshead Village lifts is 9 minutes but the Ritz private shuttle takes less than 2 minutes, if you wait.
 

rcdcowner557

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Weird. We’ve stayed at the SF property twice. I ordinarily notice something like this because I typically don’t want anyone coming/going from our unit and would have said something. We had friends with us the first trip as well. None of us make our own beds while on vacation. I checked with my wife and she says we didn’t have maid service.
Maybe we just look like a some hicks from the sticks and they figured we wouldn’t notice. Apparently they were correct.
This is very disturbing. You should report this to the MVC TOA Board of Directors with a cc to the RCC SF Board of Directors.
 

dougp26364

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This is very disturbing. You should report this to the MVC TOA Board of Directors with a cc to the RCC SF Board of Directors.

We’ve stayed at the Ritz SF twice and Vail once. We are not Ritz owners but Marriott owners using points to reserve. The only service we’ve had has been the weekend coffee service in SF and that was because they offered and we accepted. If it had happened only once maybe it would be disturbing. However, since we’ve never had daily or twice daily maid service I’m going to say this is the norm and not the exception. Why our experience differs from yours I can not say.

Truth be told if they told me we’d be receiving maid service I would tell them thanks but no thanks. I don’t care for people in my room, even at the Ritz.

We have had truly outstanding stays at the Ritz and have been treated wonderfully at both the SF and Vail properties. The staff in SF was especially helpful with suggestions, assisting with reservations and helping us navigate the transportation systems. I’m not about the to send a complaint over something so trivial when everything was wonderful from our standpoint.
 

rcdcowner557

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We’ve stayed at the Ritz SF twice and Vail once. We are not Ritz owners but Marriott owners using points to reserve. The only service we’ve had has been the weekend coffee service in SF and that was because they offered and we accepted. If it had happened only once maybe it would be disturbing. However, since we’ve never had daily or twice daily maid service I’m going to say this is the norm and not the exception. Why our experience differs from yours I can not say.

Truth be told if they told me we’d be receiving maid service I would tell them thanks but no thanks. I don’t care for people in my room, even at the Ritz.

We have had truly outstanding stays at the Ritz and have been treated wonderfully at both the SF and Vail properties. The staff in SF was especially helpful with suggestions, assisting with reservations and helping us navigate the transportation systems. I’m not about the to send a complaint over something so trivial when everything was wonderful from our standpoint.
Your experience is very interesting to me because I am an individual owner at Ritz SF. The individual owners could not care less about housekeeping, and certainly not twice daily, but we have been told that it is a ¨MUST¨ for MVC points´ users, along with 24 hour concierge, valet parking and nightly wine in the owners´ lounge. The points owners pay for the bulk of the amenities at the Ritz SF property for not only the 25 timeshare units they use, but also the 76 wholly owned units they have no access to. The MVC Trust bills the points users the bulk of our building´s $11M budget per year for all these amenities, ostensibly because the Trust points users can´t live without them, and here I am hearing that a points user could not care less about them. I am curious as to how other MVC points users feel on this issue. Again, as a ¨true owner¨ at the Ritz SF property, I could not care less about the housekeeping and also beg off of it when I am in residence, but I pay for it nonetheless. However, it is not a big deal to me, but I have been troubled that the MVC Trust points users are paying for all of these amenities for the whole owners with no transparency. The anecdote provided by this thread leads me to conclude anew that it is perhaps a victimless crime, but it just does not feel right.
 

mjm1

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We’ve stayed at Ritz Vail several times for 4-5 nights each stay and never have the unit cleaned. We keep it pretty tidy ourselves, so don’t see a need and prefer to not have others in the unit during our stay.
 

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Your experience is very interesting to me because I am an individual owner at Ritz SF. The individual owners could not care less about housekeeping, and certainly not twice daily, but we have been told that it is a ¨MUST¨ for MVC points´ users, along with 24 hour concierge, valet parking and nightly wine in the owners´ lounge. The points owners pay for the bulk of the amenities at the Ritz SF property for not only the 25 timeshare units they use, but also the 76 wholly owned units they have no access to. The MVC Trust bills the points users the bulk of our building´s $11M budget per year for all these amenities, ostensibly because the Trust points users can´t live without them, and here I am hearing that a points user could not care less about them. I am curious as to how other MVC points users feel on this issue. Again, as a ¨true owner¨ at the Ritz SF property, I could not care less about the housekeeping and also beg off of it when I am in residence, but I pay for it nonetheless. However, it is not a big deal to me, but I have been troubled that the MVC Trust points users are paying for all of these amenities for the whole owners with no transparency. The anecdote provided by this thread leads me to conclude anew that it is perhaps a victimless crime, but it just does not feel right.
Do the whole owners get housekeeping? I was under the impression that they don't. Also the level of service and amenities isn't because points owners "can't live without "them; rather it's part of the brand standards required of an RCC property.
 

rcdcowner557

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Do the whole owners get housekeeping? I was under the impression that they don't. Also the level of service and amenities isn't because points owners "can't live without "them; rather it's part of the brand standards required of an RCC property.
All the Ritz properties where the true owners had the majority vote terminated MVW and Ritz as the manager. The "brand standards" line that is used at every property to inflate the assessments only works where MVW controls the board via majority ownership of the interests via the Trust. At the SF property, there is an ongoing controversy. Throughout 2024 Management was trying to save money out of the operating fund wherever it could because the true owners took the money away from them. Cutting back on housekeeping would allow them to use the money they were supposed to spend on housekeeping on concierges that deliver packages, groceries, etc for the whole owners instead. Twice daily housekeeping is indeed a Ritz brand standard, but note how they neglect to uphold that brand standard when it is inconvenient. A doorman is also a Ritz brand standard (and a particularly important amenity given the location of the SF property) but Ritz dispensed with that brand standard so they can spend the fractional owners' money on valet parking for the whole owners instead.
 
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dougp26364

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Seems like an underhanded move to play one set of owners against the other, and then not actually be providing the standard of service the actual owners are paying for in their yearly fees.
 

sponger76

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All the Ritz properties where the true owners had the majority vote terminated MVW and Ritz as the manager. The "brand standards" line that is used at every property to inflate the assessments only works where MVW controls the board via majority ownership of the interests via the Trust. At the SF property, there is an ongoing controversy. Throughout 2024 Management was trying to save money out of the operating fund wherever it could because the true owners took the money away from them. Cutting back on housekeeping would allow them to use the money they were supposed to spend on housekeeping on concierges that deliver packages, groceries, etc for the whole owners instead. Twice daily housekeeping is indeed a Ritz brand standard, but note how they neglect to uphold that brand standard when it is inconvenient. A doorman is also a Ritz brand standard (and a particularly important amenity given the location of the SF property) but Ritz dispensed with that brand standard so they can spend the fractional owners' money on valet parking for the whole owners instead.
I'm pretty sure concierge service is also an RCC brand standard. With that being said, does anyone have any idea what the annual HOA dues are for whole owners and what the budget looks like on that side? I have a VERY hard time believing they don't pay for anything.
 
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dioxide45

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Weird. We’ve stayed at the SF property twice. I ordinarily notice something like this because I typically don’t want anyone coming/going from our unit and would have said something. We had friends with us the first trip as well. None of us make our own beds while on vacation. I checked with my wife and she says we didn’t have maid service.
Maybe we just look like a some hicks from the sticks and they figured we wouldn’t notice. Apparently they were correct.
Did you leave the do not disturb sign on the door for your entire stay?
 

rcdcowner557

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I'm pretty sure concierge service is also an RCC brand standard. With that being said, does anyone have any idea what the annual HOA dues are for whole owners and what the budget looks like on that side? I have a VERY hard time believing they don't pay for anything.
Concierge is a RCC brand standard. At their properties where there are no fractional owners, the whole owners pay for this. The whole owners at 690 Market in SF refuse to share their budget, but the fractional owners have learned through discovery (again, litigation is already underway) and off-the record conversations that the whole owners pay for 1 concierge to service 76 wholly owned units. Management has confirmed verbally that all of the concierge and porters that the fractional owners pay for entirely out of the Club budget service the whole owners as well. The job descriptions of the concierges and porters make no distinction between servicing whole owners and club owners; they are the lifeblood of not only 690 Market Street, but any high end condominium building regardless of whether there are fractional owners are not. Just check out the maintenance fees in any doorman building vs non-doorman building anywhere, but particularly in SF or NY. I like it that you find it hard to believe that the whole owners don't pay for the amenities they enjoy; that highlights how outrageous it is.
 

rcdcowner557

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Did you leave the do not disturb sign on the door for your entire stay?
I confirmed with another club owner that the onsite staff has in fact deviated from the twice-a-day housekeeping, brand standards notwithstanding. He actually asked them about it and is at the forefront of true owners who are not thrilled to have the managing agent spend our money to service the whole owners while not delivering the services it is supposed to be delivering to Club guests, including points users. I confronted management about treating points users differently in one of the recent board meetings (they literally restrict points users during the lounge wine events to standing room only, while the whole owners and legacy club owners like me get to enjoy the tables in a roped off area). It is shocking to me that MVW treats points users as second class citizens despite the fact that they are the ones who pay for the bulk of the operating costs of the building. Nevertheless, it does seem to be working out quite well for them to the extent that the points users appear to be quite pleased with the property as it exceeds the other properties in the portfolio (it has ranked #1 they tell us year after year among the trust portfolio properties). Meanwhile the whole owners are thrilled to have the points users subsidizing their amenities.
 

rcdcowner557

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Btw - Since this is a conversation about the RCC Vail, any legacy owners on here should ask their board about last year's amendments to the governing documents. Those amendments were certainly not a win for the club owners who actually pay the bills, but MVW and the whole owners at Vail must be quite pleased that none of the few remaining true owners (legacy owners) noticed. If a tree falls in the forest and nobody hears it . . . and all that. With that said, I suspect there are no Vail legacy owners on here because this is a "timeshare users" board and the RCC offerings went well out of their way to never use the word "timeshare" and tout the differences between "fractional ownership" and "timeshare." Done right (e.g., The Phillips Club in New York), the difference is stark; done wrong (RCC SF), the owners are stripped of all the control they were promised when they purchased. I suspect there will be additional litigation that will decide the legality of MVW's conduct.
 

dougp26364

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Did you leave the do not disturb sign on the door for your entire stay?
No. We don’t with Marriott stays because there has never been a midweek tidy since we’ve owned. The only time it was an issue was once at ocean pointe. Someone else had paid for a midweek clean but forgot their room number. They gave them ours instead. I don’t I don’t know who was more surprised, me or the maid I told to get out. The front desk apologized profusely because the team member who booked it didn’t follow policy. We received a nice gift basket as an apology from the resort manager.
 

Steve A

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There are City Markets in the mountains, huge stores that are operated by Kroger. Also Safeways around. There is a WalMart SuperCenter in Avon. Groceries are in abundance in the mountains.

Enjoy!
Although we are fans of Kroger, we find that in Vail the Safeway is a better option than the City Market.
 

normab

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We stayed at the Ritz Carlton in Vail, last June for two weeks. We definitely had some sort of tidy done or offered every day. I seem to recall a turn down service that we never used. So that would make two visits from housekeeping a day.

We used the shuttle a couple of times, you just have to request it. The problem is if a lot of people are requesting, you might have to wait a while. We found that the free local bus service/shuttle was excellent and used it more than the Ritz shuttle.
 
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