dougef
TUG Member
- Joined
- Jun 6, 2005
- Messages
- 508
- Reaction score
- 16
- Location
- CT
- Resorts Owned
-
Marriott's Ocean Pointe
Marriott's Grande Vista
Am I the only one?
It seems to me that my Marriott Rewards Points post properly in at most 50% of my Marriott stays - MVCI or hotels. Most recent examples: Was in St Kitts in August. One week at MVCI and one night at the hotel. For the MVCI Timeshare stay (which is on a separate folio) all of the charges were for bar and restaurants on property and one small ($7) charge from the shop (marketplace equivalent). The base points were less than 10 times the total paid at check out. I don't know why and couldn't figure it out. I have written in to see if they will correct it.
My one night at the hotel wound up on two folios. They processed the room charge a day or so before I checked in - not sure why. But that still has not shown up in my MR account at all. The restaurant and bar charges were on a separate folio, and that has not shown up either. It is almost a month since we checked out. And, yes, my MR number is on all of the folios.
And this is similar to what happens to many of my trips. I would think that one of the World's largest hospitality companies, with incredibly sophisticated computer systems, could manage to get this process fully automated and seamless to the customer.
I have read on flyer talk, that some folks have gotten so disgusted with this (particulary for non-US travel) that they have moved to Starwood or Hilton so they don't have to deal with it. But as an owner of 2 MVCI properties, I am too locked in to Marriott Rewards to stay elsewhere.
End of rant. Thanks for listening.
It seems to me that my Marriott Rewards Points post properly in at most 50% of my Marriott stays - MVCI or hotels. Most recent examples: Was in St Kitts in August. One week at MVCI and one night at the hotel. For the MVCI Timeshare stay (which is on a separate folio) all of the charges were for bar and restaurants on property and one small ($7) charge from the shop (marketplace equivalent). The base points were less than 10 times the total paid at check out. I don't know why and couldn't figure it out. I have written in to see if they will correct it.
My one night at the hotel wound up on two folios. They processed the room charge a day or so before I checked in - not sure why. But that still has not shown up in my MR account at all. The restaurant and bar charges were on a separate folio, and that has not shown up either. It is almost a month since we checked out. And, yes, my MR number is on all of the folios.
And this is similar to what happens to many of my trips. I would think that one of the World's largest hospitality companies, with incredibly sophisticated computer systems, could manage to get this process fully automated and seamless to the customer.
I have read on flyer talk, that some folks have gotten so disgusted with this (particulary for non-US travel) that they have moved to Starwood or Hilton so they don't have to deal with it. But as an owner of 2 MVCI properties, I am too locked in to Marriott Rewards to stay elsewhere.
End of rant. Thanks for listening.