eccentricjules
newbie
First of all, I had a hard time deciding where to put this post. I put it here because my INITAL intention was to offer up, for any takers, 3 of my timeshare weeks BUT.... they lost some of my weeks and now won't return my emails and calls.
I own 5 weeks at Pines at Meadow Ridge in Winter Park, CO. I have 3 annual weeks and 2 even years weeks. I bought 1 off eBay and 4 off TUG but I find that I went overboard and this year I would receive 190k points for $928 in MF's VERY VERY fair but just too many points. So I want to offer up 3 weeks....
I called the resort (which is answered by Alderwood the mgmt company) on January 13th to find out when they were mailing the bills out and if the MF's increased. When the lady looked up my account she found that through their database conversion it "dropped" out all my information except my first and last name. No address, no phone number, and this is why I didn't get a statement in December. I asked if it showed all 5 of my weeks and she said that the system only reflects 2 weeks. I told her I have 5.
She escalated my issue up the chain and another lady sent me an email saying she would get back to me BY January 18th. No response. I sent her another email January 20th, then I called on Friday the 27th and was told I would receive a return call that day but so far NOTHING.
The big issue for me is that I own 3 week 21's and 1 week 22 and if I don't pay my MF's and deposit them by about Feb 23rd I don't get the full 38k points for them. I explained this to Alderwood but they don't care. How can I pay for weeks they can't find and they aren't going to be useful to anyone else either if they are not found quickly. I can see the weeks under my name on the county Recorder site and I even forwarded to them email chains where I had conversations in the past with Alderwood that referenced all the weeks.
What can I do? They won't return my calls or emails.
Maybe I should just deed back to them the weeks I was going to offer up on TUG.... but they are really good weeks. 38k points for $232 MF's a year and the 2 annual weeks are 38k points in even years for $116 a year. I'd rather them go to someone who would want the cheap points.
Thank you for your time!
-Julia
I own 5 weeks at Pines at Meadow Ridge in Winter Park, CO. I have 3 annual weeks and 2 even years weeks. I bought 1 off eBay and 4 off TUG but I find that I went overboard and this year I would receive 190k points for $928 in MF's VERY VERY fair but just too many points. So I want to offer up 3 weeks....
I called the resort (which is answered by Alderwood the mgmt company) on January 13th to find out when they were mailing the bills out and if the MF's increased. When the lady looked up my account she found that through their database conversion it "dropped" out all my information except my first and last name. No address, no phone number, and this is why I didn't get a statement in December. I asked if it showed all 5 of my weeks and she said that the system only reflects 2 weeks. I told her I have 5.
She escalated my issue up the chain and another lady sent me an email saying she would get back to me BY January 18th. No response. I sent her another email January 20th, then I called on Friday the 27th and was told I would receive a return call that day but so far NOTHING.
The big issue for me is that I own 3 week 21's and 1 week 22 and if I don't pay my MF's and deposit them by about Feb 23rd I don't get the full 38k points for them. I explained this to Alderwood but they don't care. How can I pay for weeks they can't find and they aren't going to be useful to anyone else either if they are not found quickly. I can see the weeks under my name on the county Recorder site and I even forwarded to them email chains where I had conversations in the past with Alderwood that referenced all the weeks.
What can I do? They won't return my calls or emails.
Maybe I should just deed back to them the weeks I was going to offer up on TUG.... but they are really good weeks. 38k points for $232 MF's a year and the 2 annual weeks are 38k points in even years for $116 a year. I'd rather them go to someone who would want the cheap points.
Thank you for your time!
-Julia