luvNMB52
TUG Member
I need to talk to someone in Owner Services.... is there a number to reach them directly without going through a reservation specialist? TIA for your help... below is why I want to call...
So... I understand the reason some reservations are being cancelled and appreciate that they are cancelling exchange and guest reservations first to allow owners to vacation, but also see that owners may be cancelled if necessary to achieve desired occupancy rates of 30-50%.
Our situation is that I made a reservation in June 2019 at Towers on the Grove to check in this June (using ARP). On March 31, 2020, I called to ask if the points deposit window was going to be extended for Silver VIP b/c we have an Oct-Sept use year and would need to deposit points that day or lose them. I was told that the situation was “fluid” and could change day by day. They couldn’t seem to understand that I couldn’t wait another day, b/c “my deadline day” was THAT day. Anyway, I waited and watched until that night and finally decided to cancel the June reservation and deposit those points to a future use year. Imagine my surprise (and dismay) when I went to the deposit section on the website and it tells me my deposit window is until the end of my use year (September 30 instead of March 31). I quickly went back to “reservation search” and was delighted that my dates were actually available (that’s a miracle, in itself, that they went back into inventory so quickly), and I once again made my reservation. All good, right?
Well, maybe not. Now, my reservation was made on March 31, 2020, instead of June 26, 2019, which puts us in jeopardy of being cancelled due to occupancy rates. Do you think I have a reasonable chance to call Owner Services and plead my case? Do you think they would possibly consider helping me out in this situation?
So... I understand the reason some reservations are being cancelled and appreciate that they are cancelling exchange and guest reservations first to allow owners to vacation, but also see that owners may be cancelled if necessary to achieve desired occupancy rates of 30-50%.
Our situation is that I made a reservation in June 2019 at Towers on the Grove to check in this June (using ARP). On March 31, 2020, I called to ask if the points deposit window was going to be extended for Silver VIP b/c we have an Oct-Sept use year and would need to deposit points that day or lose them. I was told that the situation was “fluid” and could change day by day. They couldn’t seem to understand that I couldn’t wait another day, b/c “my deadline day” was THAT day. Anyway, I waited and watched until that night and finally decided to cancel the June reservation and deposit those points to a future use year. Imagine my surprise (and dismay) when I went to the deposit section on the website and it tells me my deposit window is until the end of my use year (September 30 instead of March 31). I quickly went back to “reservation search” and was delighted that my dates were actually available (that’s a miracle, in itself, that they went back into inventory so quickly), and I once again made my reservation. All good, right?
Well, maybe not. Now, my reservation was made on March 31, 2020, instead of June 26, 2019, which puts us in jeopardy of being cancelled due to occupancy rates. Do you think I have a reasonable chance to call Owner Services and plead my case? Do you think they would possibly consider helping me out in this situation?