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Reservation Change Question

SHG

TUG Member
Joined
Jan 22, 2018
Messages
253
Reaction score
135
Points
154
Location
Calif
Resorts Owned
Riviera Beach and Spa, Dana Point
HGVC Flamingo
HGVC on Blvd
Hyatt Beach House
I am new to Hyatt and unable to find any information on changing a reservation... I have a reservation and would like to move it to the previous week. I have seen that it is available, but don't know how to do this, or if it is even possible.... Anyone done this?
 

PerryKing

TUG Member
Joined
Jul 17, 2011
Messages
388
Reaction score
159
Points
253
Location
Colorado
Resorts Owned
HYATT: Beaver Creek, Breckenridge, Bonita Springs, and 2X Dorado Puerto Rico.
-##-
MEXICO: Crown Paradise, Royal Holiday Club, Vidanta Mayan Palace, and Vidanta "Kingdom of the Sun-Nuevo Vallarta at Vidanta World.
Call member service at 1-800-340-9997. You will need to cancel the first reservation with a fee, around $43 ( unless you can talk them out of it).. But they need to be holding the availability for the new date for you while they cancel the current reservation so it does not slip away to someone else while you canceling your unwanted reservation.

Or if you have enough points reserve the new date and then go cancel the unwanted date. Your points will be restored after you cancel the unwanted one.

You can do it yourself. here is a cancel reservation option for each reservation that you hold on line, but you would be taking a chance that you could loose both availabilities / reservations while your in the process.

So that's just the reason that's its best to call MEMBER Services and let them help you work it out if they can. I'm sure they will easily try to make it work for you if at all possible.

Perry
 
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