We have recently purchase a SF Wyndham timeshare for 238000 points bi-yearly and 181000 bonus points in May. We were signed as Fairshare plus VIP members. I am also promised 4 weeks of vacation vouchers that they failed to deliver.
Before signing our contract, we told our agent that we will not be staying in the United States and will not be interested in it. He mention that they were tied to RCI, which we knew that there is an exchange fee whenever we want to use. We had attended a Wyndham presentation 8 months before and was about to purchase when the exchange fees to RCI pts us off. He said that the fee is waived off as their company have recently took over RCI if we exchange it from Wyndham points to RCI point - no fees needed, and Wyndham points to RCI weeks - a small fee of $49 is needed, which we thought was pretty fair. After our welcome letter arrive on how to exchange our points (after 7 days), we realised we were lie to. I have been directly all sorts of departments whom no one is able to help- even Owner Care Specialist. I have even offer to forfeit my deposit of $2000+ and to no avail.
I have call up a local attorney in AZ (i don't have a lawyer of my own since im foreign) and they said that i have to find an attorney in CA and they can't help. We have also filed a complain in BBB which is no help.
I just called them up to complaint about the failure to deliver my 4 weeks vouchers. I was promised that my next vacation in August will be well taken care of ( which was not). I can't use my points until next year, i don't get my 4 weeks of vouchers, and im stuck with bills. Needless to say, my agent disappeared.
I know we are pretty messed up now, i just hope i can find some help here and sorry for all the rant.
Before signing our contract, we told our agent that we will not be staying in the United States and will not be interested in it. He mention that they were tied to RCI, which we knew that there is an exchange fee whenever we want to use. We had attended a Wyndham presentation 8 months before and was about to purchase when the exchange fees to RCI pts us off. He said that the fee is waived off as their company have recently took over RCI if we exchange it from Wyndham points to RCI point - no fees needed, and Wyndham points to RCI weeks - a small fee of $49 is needed, which we thought was pretty fair. After our welcome letter arrive on how to exchange our points (after 7 days), we realised we were lie to. I have been directly all sorts of departments whom no one is able to help- even Owner Care Specialist. I have even offer to forfeit my deposit of $2000+ and to no avail.
I have call up a local attorney in AZ (i don't have a lawyer of my own since im foreign) and they said that i have to find an attorney in CA and they can't help. We have also filed a complain in BBB which is no help.
I just called them up to complaint about the failure to deliver my 4 weeks vouchers. I was promised that my next vacation in August will be well taken care of ( which was not). I can't use my points until next year, i don't get my 4 weeks of vouchers, and im stuck with bills. Needless to say, my agent disappeared.
I know we are pretty messed up now, i just hope i can find some help here and sorry for all the rant.