So it looks like Wyndham only confirmed they received the paperwork on January 13th, yet the closing company swears Wyndham acknowledged the paperwork on October 1st. Wyndham says they have no notes from October 1st. The closing companies explanation for that, is that the notes for affiliate contract transfers are in a different area then regular contracts. They sent me a whole list of entries in their logs that showed they sent the paperwork several times to Wyndham because they kept saying they didn’t receive the paperwork. I told them they need to get a supervisor involved to see this through. I doubt that will happen. They (the closing company) have been sparse on information. As soon as I basically called them a liar, they come back with more information then they provided in months. This has been going on since April. First, they had to wait for the account verification letter from VRI. Why wasn’t that done beforehand? Then It took months to get a check cut to send to VRI for the transfer fee. The fee was $100. Why did it take so long? Their excuse was the accounting department was slow. They swore to me this wouldn’t happen again when they send the paperwork again to Wyndham. If it took them that long to cut a check, how long would it take them to get the paperwork in?
Never again will I deal with this company. Nor will I recommend them to anyone anymore. People had said good things about them. People who I know are smart enough to know the difference between a bad reseller and a good one. The only thing I can think of, is the people who knew what they were doing left the company, and the ones that were left, were less experienced.
To top it off, before all the delays, I had referred a customer to them. She had all sorts of problems too. They were sparse on information with her too. Luckily hers finished. Mine is still ongoing. The Wyndham rep told me the 14-16 week turn around started on January 13th.