I found a problem related to a recent transfer just last week. The transfer was completed in February. Last week, I modified a reservation and put it in my wife’s name. In a few minutes, I received an email from the former owner. He had received the confirmation email and forwarded it to me. I searched the site to see if I could find the problem and I couldn’t find anything. I called owner care and the rep said he could see that the former owner’s email address was assigned to my wife but he couldn’t find any way to change it either. He checked with his supervisor and was told to transfer me to Financial Services. I explained the problem to the person there and she said she couldn’t discuss it with me, she would have to talk to my wife who I explained was on another phone call. She then started asking me questions but also insisted there was nothing wrong or even if there was, she couldn’t change it, Owner Care would have to do that. Finally, my wife became available and I got her on the phone. The person continued to say she couldn’t see anything wrong but couldn’t change it anyway. Finally, all of a sudden, she asked for my wife’s email address and made the update. It was like pulling teeth, but it finally got done.