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[ 2019 ] Resale wait times?

keno999

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I purchased a resale off Ebay on 22 July. Everything was submitted to Wyndham on 2 August and ww were notified by the transfer company that Wyndham had completed the transfer on 16 October. We were out of town but called Wyndham today for the Member # and registered on the Wyndham site. They said we should have the RCI account set up by mid-week.
The RCI account finally showed up this morning. Had to call Wyndham again last week to get it set up as their response was no one had put in a request to do so.
Our contract transitions have been completed! Last July we bought a Wyndham Waikiki Beach Walk contract and it transferred to us in mid-October with a July-June use year. After that my MIL didn't want her Jan-Dec use year Grand Desert contract (grandfathered VIP Silver) any longer and wanted to transfer it to us. We went through LT Transfers and had them start the transfer process in March since there were a couple of reservations we didn't want to jeopardize. We made sure to let them and Wyndham know that this was legacy transfer to keep the VIP Silver status intact. I'm pretty sure LT submitted the correct paperwork including the birth certificates and marriage license docs to prove we were qualified relatives. Well, Wyndham treated it as just a resale transaction, so no VIP status. We contacted them directly (3 times I think) until we found someone knowledgable enough to help. We resubmitted the paperwork again and got the VIP status after about 4 weeks. In the meantime, they transferred all of the Grand Desert points to our account. A couple of weeks later they took away those points and also adjusted our Waikiki Beach Walk to the Jan-Dec use year. That resulted in us paying 18 months of maintenance fees for 12 months of points. We then got to the Owner Care dept. (or as I now refer to them as Owner Don't Care) and got a condescending nonsensical response - pretty infuriating! We then sent an email to Michel Browns office and got a response and apology from the Executive Case Specialist. She awarded us the full grand desert points and put them in the 2021 use year. I think overall we came out ahead on total points plus we were able to transfer the unused RCI points to our new account as well. We have a lot of points for the next 2 years to use.
 

Richelle

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The extra name was finally removed from my account. Took about five months for that to be fixed. Not sure why it took so long but it’s fixed.
 

dgalati

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Our contract transitions have been completed! Last July we bought a Wyndham Waikiki Beach Walk contract and it transferred to us in mid-October with a July-June use year. After that my MIL didn't want her Jan-Dec use year Grand Desert contract (grandfathered VIP Silver) any longer and wanted to transfer it to us. We went through LT Transfers and had them start the transfer process in March since there were a couple of reservations we didn't want to jeopardize. We made sure to let them and Wyndham know that this was legacy transfer to keep the VIP Silver status intact. I'm pretty sure LT submitted the correct paperwork including the birth certificates and marriage license docs to prove we were qualified relatives. Well, Wyndham treated it as just a resale transaction, so no VIP status. We contacted them directly (3 times I think) until we found someone knowledgable enough to help. We resubmitted the paperwork again and got the VIP status after about 4 weeks. In the meantime, they transferred all of the Grand Desert points to our account. A couple of weeks later they took away those points and also adjusted our Waikiki Beach Walk to the Jan-Dec use year. That resulted in us paying 18 months of maintenance fees for 12 months of points. We then got to the Owner Care dept. (or as I now refer to them as Owner Don't Care) and got a condescending nonsensical response - pretty infuriating! We then sent an email to Michel Browns office and got a response and apology from the Executive Case Specialist. She awarded us the full grand desert points and put them in the 2021 use year. I think overall we came out ahead on total points plus we were able to transfer the unused RCI points to our new account as well. We have a lot of points for the next 2 years to use.
Its to bad for the owners that are not persistent and hold Wyndham accountable for not prorating points on use year alignments. Wyndham would extend the use of points that would of expired on 6/31 to the new use year end date of 12/31 but the 6 months of points that should of been available starting 7/01 would not be there. I guess Wyndham feels the 6 months of extended use on expiring points was fair exchange for not prorating 6 months of points that should have been available 7/01.
 
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Herbaltees

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Its to bad for the owners that are not persistent and hold Wyndham accountable for not prorating points on use year alignments. Wyndham would extend the use of points that would of expired on 6/31 to the new use year end date of 12/31 but the 6 months of points that should of been available starting 7/01 would not be there. I guess Wyndham feels the 6 months of extended use on expiring points was fair exchange for not prorating 6 months of points that should have been available 7/01.
How does this work? I purchased a contract in May that has 6,000 points expiring on 6/31 and a June/July use year. I understand that the contract will be aligned with my current calendar use year, but which will be available? Will I be required to pay for points in which I only have usage for 4 months? (assuming the contract fully transfers in August)
 

keno999

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Its to bad for the owners that are not persistent and hold Wyndham accountable for not prorating points on use year alignments. Wyndham would extend the use of points that would of expired on 6/31 to the new use year end date of 12/31 but the 6 months of points that should of been available starting 7/01 would not be there. I guess Wyndham feels the 6 months of extended use on expiring points was fair exchange for not prorating 6 months of points that should have been available 7/01.
I agree. The guy at Owner Care was a real piece of work - maybe he had just transferred from Sales? :) I pretty much knew this was going to happen from previous postings by you and others on the forum, so we were somewhat prepared but it still angered me. Much thanks to all who impart their knowledge.
 

dgalati

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I agree. The guy at Owner Care was a real piece of work - maybe he had just transferred from Sales? :) I pretty much knew this was going to happen from previous postings by you and others on the forum, so we were somewhat prepared but it still angered me. Much thanks to all who impart their knowledge.
It still angers me that Wyndham is allowed to treat owners like that and not prorate points. A few ( I believe they are agents of Wyndham) posted nothing is being lost and feel its alright. IMHO Owners are getting the shaft on the non proration of points.
 
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dgalati

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I agree. The guy at Owner Care was a real piece of work - maybe he had just transferred from Sales? :) I pretty much knew this was going to happen from previous postings by you and others on the forum, so we were somewhat prepared but it still angered me. Much thanks to all who impart their knowledge.
You are welcome. We all have taken one for the team at one time or another. There are a few agents of Wyndham that would say otherwise but tune out the noise!
 

Sandi Bo

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The extra name was finally removed from my account. Took about five months for that to be fixed. Not sure why it took so long but it’s fixed.
Cool. My missing owner is now on our account. This took over 2 years to get fixed but thankfully, everyone is on now that should be.

My email does default to one that is not mine. I thought it was fixed, but not yet. That I can deal with although will keep trying to fix it.
 

bendadin

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A contract came in last night. Recorded 5/18 So less than 8 weeks from recording.
 
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Richelle

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A contract came in last night. Recorded 5/15. So less than 8 weeks from recording.

Was any part of that process done with Docusign? I'm transferring my Margaritaville contract and we did DocuSign. Was your new contracted deeded or non-deeded? Margaritaville is non-deeded.
 

CCdad

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3 weeks.
Received august 1, contract showed up August 22.

It’s likely low resale deed transfer volume.

Or its because there’s not many developer sales happening right now, such that Title & Deeding is finally getting caught up or current.

I’d expect the resale deed transfer volume to increase as next year’s MF budgets are sent out by the resorts over the next 2-3 months.
 

Richelle

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It’s likely low resale deed transfer volume.

I was told by a closing agent that they just hired a bunch of new people which would explain the mistakes. I had one that took 2 weeks and 6 days from the time they received the paperwork. All the points made it there, but the owner's name was still on it. That was the second time that happened. I also transferred my Margaritaville out. A week and 3 days once the DocuSign was done. As far as I know, that one completed fine. Things are moving a lot faster now.
 

VAlegacy

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I was told by a closing agent that they just hired a bunch of new people which would explain the mistakes. I had one that took 2 weeks and 6 days from the time they received the paperwork. All the points made it there, but the owner's name was still on it. That was the second time that happened. I also transferred my Margaritaville out. A week and 3 days once the DocuSign was done. As far as I know, that one completed fine. Things are moving a lot faster now.
They didnt realign my new contract, but everything else appears correct
 

Richelle

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They didnt realign my new contract, but everything else appears correct
It took them a few days to realign mine, but they did.
 

Eric B

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The one I purchased and closed recently realigned a few days after it showed up.
 

CCdad

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The one I purchased and closed recently realigned a few days after it showed up.

Did you lose any prorated points from the realignment?

More recently, they weren’t giving full prorated points for the first use year (e.g. calendar 2020). There was a big debate on a thread started one of the last two summers IIRC.

For example, if the contract acquired was a Oct 1 - Sept 30 and there were full points available for UY ending Sept 30, 2020, you lost Jan 1 - Sept 30, 2020 points (75% taken from your account). You only received 25% of 2020 calendar use year points.
 

bendadin

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I have a contract leaving that was submitted not quite 3 weeks ago. So we shall see.
 

spackler

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I have another Bali Hai on the way, but I have so many points now (due to reservation cancellations) that I would prefer they take their sweet time so I delay making increased MF payments. :)
 

dgalati

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Did you lose any prorated points from the realignment?

More recently, they weren’t giving full prorated points for the first use year (e.g. calendar 2020). There was a big debate on a thread started one of the last two summers IIRC.

For example, if the contract acquired was a Oct 1 - Sept 30 and there were full points available for UY ending Sept 30, 2020, you lost Jan 1 - Sept 30, 2020 points (75% taken from your account). You only received 25% of 2020 calendar use year points.
Non proration of points on a use year alingment is clearly a theft of points IMHO
 

paxsarah

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Non proration of points on a use year alingment is clearly a theft of points IMHO
Or a theft of maintenance fees, depending on how you look at it. Rather than issuing prorated points during that window, they could just as easily suspend MF payments during that time.
 

dgalati

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Or a theft of maintenance fees, depending on how you look at it. Rather than issuing prorated points during that window, they could just as easily suspend MF payments during that time.
I agree either way the owner takes it on the chin. Paying maintenace fees for up to 9 months without any current use year points.
 

bendadin

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Okay so I had a deed recorded on the 29th of July and it hit today. Sadly it pulled out my PICs. I have disposed of three resales and each time it pulled out my PICs.
 

liquidmas

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Signed CWA purchase contract March 5th. Notified April 7 that it was given to a transfer agent. Agent notified me it was sent to resort. I inquired August 25th and was notified Wyndham would process by September 8th. Will update when I see contract in my account.
 

Richelle

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I have a few contracts going and one coming in. Has anyone recently had a transfer completed that can give us an updated timeframe?
 
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