- Joined
- Aug 12, 2018
- Messages
- 162
- Reaction score
- 151
- Points
- 154
- Location
- Virginia
- Resorts Owned
-
Club Wyndham
Worldmark
Morritt's Grand Tortuga
I purchased a resale off Ebay on 22 July. Everything was submitted to Wyndham on 2 August and ww were notified by the transfer company that Wyndham had completed the transfer on 16 October. We were out of town but called Wyndham today for the Member # and registered on the Wyndham site. They said we should have the RCI account set up by mid-week.
Our contract transitions have been completed! Last July we bought a Wyndham Waikiki Beach Walk contract and it transferred to us in mid-October with a July-June use year. After that my MIL didn't want her Jan-Dec use year Grand Desert contract (grandfathered VIP Silver) any longer and wanted to transfer it to us. We went through LT Transfers and had them start the transfer process in March since there were a couple of reservations we didn't want to jeopardize. We made sure to let them and Wyndham know that this was legacy transfer to keep the VIP Silver status intact. I'm pretty sure LT submitted the correct paperwork including the birth certificates and marriage license docs to prove we were qualified relatives. Well, Wyndham treated it as just a resale transaction, so no VIP status. We contacted them directly (3 times I think) until we found someone knowledgable enough to help. We resubmitted the paperwork again and got the VIP status after about 4 weeks. In the meantime, they transferred all of the Grand Desert points to our account. A couple of weeks later they took away those points and also adjusted our Waikiki Beach Walk to the Jan-Dec use year. That resulted in us paying 18 months of maintenance fees for 12 months of points. We then got to the Owner Care dept. (or as I now refer to them as Owner Don't Care) and got a condescending nonsensical response - pretty infuriating! We then sent an email to Michel Browns office and got a response and apology from the Executive Case Specialist. She awarded us the full grand desert points and put them in the 2021 use year. I think overall we came out ahead on total points plus we were able to transfer the unused RCI points to our new account as well. We have a lot of points for the next 2 years to use.The RCI account finally showed up this morning. Had to call Wyndham again last week to get it set up as their response was no one had put in a request to do so.