[ 2019 ] Resale wait times?

[paxsarah]

The contract that showed up in my account on 12/3 had full 2021 points as well as 2022 & 2023. I was able to PDF all of the 2021 points to a future year as well due to the VIP changes earlier this year.

Sigh. I had a thoroughly unhelpful conversation with owner resolution in which they stated that I was going to have to go back to the seller/closing company and find out from the previous owner whether they had used any 2022 points prior to the transfer (which could only have been from borrowing or depositing to RCI). Owner resolution could not or would not tell me whether this was the case. They could not tell me what the next steps would be if the owner tells me they hadn't used any 2022 points. (And honestly, my assumption is that anyone smart enough to eke out some use from their future year points is also smart enough to not use an eBay reseller to unload a fairly appealing contract.) I'm on hold again to give it one more go (and learned in the process that the title department has no idea how the points end of things work - they process the contract transfer and hand it off to owner care).

And then the weird stuff in my benefits summary specifically for 2022 is a "membership award" of additional housekeeping credits that don't match my new contract, along with a "points rental" benefit type awarded (which I don't think is even shown on the current version of the benefits summary - it was there in the first version) in the amount of what my 2022 points would be with this new contract added.

 

[paxsarah]

Welp, the second call was more promising, if it's correct. She stated that they typically add the various benefits in sequence, and that it can take a few days, and the points are added last. This seems to follow the pattern I've seen when each new use year's points are awarded (also coming up soon!), so I'm inclined to trust her. She said to give a few days, so fingers crossed!

 

[paxsarah]

Welp, the second call was more promising, if it's correct. She stated that they typically add the various benefits in sequence, and that it can take a few days, and the points are added last. This seems to follow the pattern I've seen when each new use year's points are awarded (also coming up soon!), so I'm inclined to trust her. She said to give a few days, so fingers crossed!

I realize now that it should have been obvious to me that the first specialist was full of it (or more accurately, her supervisor/higher-ups who told her what to say), because even if the contract had been fully transferred with zero points due to usage by the prior owner, it would show up in my benefits summary as a home resort with 0/154,000 points available - and it does not. None of the other benefit allowances have been incremented by the 154,000 that would come with my new contract. So it does appear that my contract has been partially processed, and probably had the bad luck of being right before the end of the year when a lot of other processing is going on as well (not to mention the whole RCI deposit snafu many people experienced). Now that I'm checking, I was issued the correct new number of reservation transactions - now I wonder if they started processing the contract prior to 1/1 to make sure the system automatically granted the correct number of RTs, and will get back to adding the use year benefits next week once the bulk processing is done. Fingers crossed (or there are more calls to make in the future)!

EDIT: Also in support of my transfer in limbo hypothesis, if I try to book Grand Desert during ARP it gives me a "something unexpected" error. If I try to book Ocean Boulevard where I have ARP, it would let me but it tells me I don't have enough points. And if I try to book a resort where I don't have ARP, it tells me I'm not eligible for those dates. So, it seems like one of those rare instances where "something unexpected" is actually accurate.

 

[noreenkate]

Sigh. I had a thoroughly unhelpful conversation with owner resolution in which they stated that I was going to have to go back to the seller/closing company and find out from the previous owner whether they had used any 2022 points prior to the transfer (which could only have been from borrowing or depositing to RCI). Owner resolution could not or would not tell me whether this was the case. They could not tell me what the next steps would be if the owner tells me they hadn't used any 2022 points. (And honestly, my assumption is that anyone smart enough to eke out some use from their future year points is also smart enough to not use an eBay reseller to unload a fairly appealing contract.) I'm on hold again to give it one more go (and learned in the process that the title department has no idea how the points end of things work - they process the contract transfer and hand it off to owner care).

And then the weird stuff in my benefits summary specifically for 2022 is a "membership award" of additional housekeeping credits that don't match my new contract, along with a "points rental" benefit type awarded (which I don't think is even shown on the current version of the benefits summary - it was there in the first version) in the amount of what my 2022 points would be with this new contract added.

Where can I find the number for owner resolution-

 

[paxsarah]

Where can I find the number for owner resolution-

There may be a number but each time I had to be transferred.

 

[noreenkate]

There may be a number but each time I had to be transferred.

Thanks

 

[paxsarah]

Welp, the second call was more promising, if it's correct. She stated that they typically add the various benefits in sequence, and that it can take a few days, and the points are added last. This seems to follow the pattern I've seen when each new use year's points are awarded (also coming up soon!), so I'm inclined to trust her. She said to give a few days, so fingers crossed!

I waited a few days and no change. So I called, talked to and got transferred between a variety of reps, and ultimately got an owner care case opened.

 

[paxsarah]

I waited a few days and no change. So I called, talked to and got transferred between a variety of reps, and ultimately got an owner care case opened.

Audit complete, the 2022 points I expected from the new contract were added to my account today. I received two email status updates over the last week as it progressed. I'm amazed it only took a week - I was bracing for much longer!