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Resale MF issue

SandyPGravel

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Westin St. John Plat+
2 BR-VGV
Westin St. John Plat
2 BR-BV
I received my snail mail version of my WSJ MF statement on Friday. The statement was addressed to myself and the former owner. I called OS and talked to some snippy dude that wanted to know what my problem was, after I explained that the statement was addressed to myself and the former owner. He said it is just a glitch in the addressing software, that the contract is in my name and DH name. Is it all that unreasonable that I would like the statement addressed to myself and DH, not myself and the former owner? Why should I believe the contract is solely in our name when I have a document that shows otherwise? His excuse is that this is a recent resale. Well, they managed to send the bill to me, so obviously it isn't all that recent.:ponder:
 

DeniseM

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It is perfectly reasonable.

Did he really ask you "what your problem," was? That is horrible.

I would send SW a message through the MSC message system, so they have to respond in writing.

I would ask them to confirm that the previous owner's name has been completely removed from the account, including contact info and email.

If anything similar happens again, I would send an email to Suzanne Clark, Vice President, Owner Services.
 

SandyPGravel

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Westin St. John Plat+
2 BR-VGV
Westin St. John Plat
2 BR-BV
It is perfectly reasonable.

Did he really ask you "what your problem," was? That is horrible.

I would send SW a message through the MSC message system, so they have to respond in writing.

I would ask them to confirm that the previous owner's name has been completely removed from the account, including contact info and email.

If anything similar happens again, I would send an email to Suzanne Clark, Vice President, Owner Services.

It might have been what "the" problem is, but I am pretty sure it was "your".
Thanks for the suggestion I will email MSC.
 

DavidnRobin

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WKORV OFD (Maui)
WPORV (Kauai)
WSJ-VGV (St. John)
WKV (Scottsdale)
Set expectations lower...

Their databases suck (WSJ and USVI) - pay attention to addressing on PropTax as well for VGV. That is the problem - not some low paid dweeb sitting in cubicle (if lucky) donning a phone head set.

It took quite a while to get my info coordinated - months...
In fact - I still have separate different II accounts for my 2 WSJ weeks
 
Last edited:

sachia007

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I received my snail mail version of my WSJ MF statement on Friday. The statement was addressed to myself and the former owner. I called OS and talked to some snippy dude that wanted to know what my problem was, after I explained that the statement was addressed to myself and the former owner. He said it is just a glitch in the addressing software, that the contract is in my name and DH name. Is it all that unreasonable that I would like the statement addressed to myself and DH, not myself and the former owner? Why should I believe the contract is solely in our name when I have a document that shows otherwise? His excuse is that this is a recent resale. Well, they managed to send the bill to me, so obviously it isn't all that recent.:ponder:

Hi Sandy,

Our resale purchase went through in April (perhaps May) and the MF statement was mailed just to us with just our names on it.
 
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