CPNY
TUG Member
- Joined
- Jun 18, 2019
- Messages
- 7,636
- Reaction score
- 4,510
- Resorts Owned
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Harborside Resort at Atlantis
SVV - Key West/Bella
WKV
Regal Vista at Massanutten
Let me preface this by saying I’ve rented units in the past with a no refund policy and have lost money by not being able to go, that’s the risk you run when renting.
Current situation: I posted my week with a full service site and I have a renter who used the website to book a week in March with a strict cancellation policy in place, basically no refunds etc etc. I lowered the unit three months before check in date on the full service site to well under market rate just to cover some of the MF. I even had to turn down other inquiries a week later for 700 more from a listing I had on another site I forgot to take down (which annoyed me at the time). I just received an email from the agent saying “we haven’t heard back from you since our email on Monday about the renter wanting to cancel”. I went back and checked all mail boxes and have not received any such email. I checked junk, trash, and archived, you name it, no email.
Anyway, the renter wants to cancel and while I’m extremely sympathetic to this situation I’m also thinking about my own financial loss here. Im not an airline or travel agent, just a joe trying to recoup some money i keep paying out all while offering cheaper options for renters. I’m already 575 in the negative on what I offered the unit for under MF and the website (full service fee). I feel like I put this cancellation policy in place to protect myself and I’m also paying this full service website to handle cancellation requests. Ok, my selfish rant is over. I do not want to lose the money I’m supposed to be paid after the check in date.
How you would respond to the full service listing agent? Keep in mind I’m going to lose even more money on fees for now cancelling the reservation. I’m willing To work with the renter, such as bank the points and try for another week next year based on availability etc. Would it be wrong to deny a refund and stick to the strict cancellation policy? Or maybe offer to refund 75% and keep some to offset my loss for cancellation policy? Is it unreasonable to offer to rebook this year or next year based on availability and keep the money? How would others handle this? Again, I’m sympathetic to the situation and want all parties involved to be satisfied.
total loss would be
Under the MF + website full service fee 575
Cancellation fee I have to pay 100
Banking fee (I have to do something with these points) 100
total loss 775 + possibly future lost points if they aren’t used which they probably wouldn’t be. I have more than I need as it is.
Current situation: I posted my week with a full service site and I have a renter who used the website to book a week in March with a strict cancellation policy in place, basically no refunds etc etc. I lowered the unit three months before check in date on the full service site to well under market rate just to cover some of the MF. I even had to turn down other inquiries a week later for 700 more from a listing I had on another site I forgot to take down (which annoyed me at the time). I just received an email from the agent saying “we haven’t heard back from you since our email on Monday about the renter wanting to cancel”. I went back and checked all mail boxes and have not received any such email. I checked junk, trash, and archived, you name it, no email.
Anyway, the renter wants to cancel and while I’m extremely sympathetic to this situation I’m also thinking about my own financial loss here. Im not an airline or travel agent, just a joe trying to recoup some money i keep paying out all while offering cheaper options for renters. I’m already 575 in the negative on what I offered the unit for under MF and the website (full service fee). I feel like I put this cancellation policy in place to protect myself and I’m also paying this full service website to handle cancellation requests. Ok, my selfish rant is over. I do not want to lose the money I’m supposed to be paid after the check in date.
How you would respond to the full service listing agent? Keep in mind I’m going to lose even more money on fees for now cancelling the reservation. I’m willing To work with the renter, such as bank the points and try for another week next year based on availability etc. Would it be wrong to deny a refund and stick to the strict cancellation policy? Or maybe offer to refund 75% and keep some to offset my loss for cancellation policy? Is it unreasonable to offer to rebook this year or next year based on availability and keep the money? How would others handle this? Again, I’m sympathetic to the situation and want all parties involved to be satisfied.
total loss would be
Under the MF + website full service fee 575
Cancellation fee I have to pay 100
Banking fee (I have to do something with these points) 100
total loss 775 + possibly future lost points if they aren’t used which they probably wouldn’t be. I have more than I need as it is.