Thunder Up
TUG Member
I have had 2 instances in 2021 where there were no cars available on a confirmed reservation, a local rental and an off airport location in Fort Lauderdale. Both reservations were with Costco. Costco really came thru on the Fort Lauderdale rental, as I tried to pickup a car at the Fort Lauderdale airport (after the off airport location told me they no nothing available and did not know when they would have any thing available) and they were all sold out. I called Costco both times to log the complaint and seek assistance in getting a vehicle. After about 30 minutes on hold, they found me a car In Fort Lauderdale. I called Costco‘s customer service number shown on the printed confirmation receipt. The rental was about $250 more than my original reservation. The Costco supervisor told me to submit a claim for the difference in car rental costs with documentation when the trip was completed. I did that on both trips and I had the refunds processed and funds received within 2 weeks. Costco rocks.
i hope you have similar good fortunes.
i hope you have similar good fortunes.