Our flight got delayed for 24 hours due to lack of flight attendant. We were actually on the plane waited for 2 hours before they announced the delay. This is New Year Eve. Very limited hotel was available since this is Kona. We waited for over 1 hour for United (9:00pm - flight original schedule at 1:45pm) to give us taxi voucher and hotel voucher. They still haven't start the process. We gave up and took a taxi and stayed over to a friend's timeshare (just happen to be there for the night). Can we get re-imbursed for the taxi cab ride - $75 each way, dinner, breakfast the next day? The attendant at the luggage says keep all the receipts and get reimbursed. I tried calling customer service at United but there is no phone #.
To make it worst, the next day, the rescheduled flight was delayed from 11:45am to 1:15pm. We were in the plane for over 1 hour and there is no food to purchase since all the food from yesterday are spoiled. There were a mad rush to the snack stand to buy food and it ran out of chips, cookie etc.
The airline is only offering $400 for next flight voucher good till Dec 31,2012, or 17,500 milage or 20% off coupon. This seems so little compare to the stress that we have and the expense that we have to pay.
Can you negotiate the compensation and have them pay for the expense.
UAL should have known better to have 6 flight attendances available.
To make it worst, the next day, the rescheduled flight was delayed from 11:45am to 1:15pm. We were in the plane for over 1 hour and there is no food to purchase since all the food from yesterday are spoiled. There were a mad rush to the snack stand to buy food and it ran out of chips, cookie etc.
The airline is only offering $400 for next flight voucher good till Dec 31,2012, or 17,500 milage or 20% off coupon. This seems so little compare to the stress that we have and the expense that we have to pay.
Can you negotiate the compensation and have them pay for the expense.
UAL should have known better to have 6 flight attendances available.