This is a tough one. Same question was hot topic on a FB page here in Palm Springs area after BNP Paribas was cancelled. Responses varied in a wide manner, reminded me of the childhood game of 'hot potato ' meaning, who is left holding the loss. Bottom line is, can you afford to be kind? Share the loss 50/50?
Well are you not just the reason people hate those of us with extra points. I would never hold a sick person to their obligation if it wasn’t going to cost me my points. You could book and rent out later in the year.
So We should lose money on maint fee and be left with points We can’t use? I’d be on the side of an owner well before the side of a large corporation not allowing refunds. Owners aren’t travel insurers, we aren’t large corporations. Travel insurance isn’t even compensating for these claims. Why shouldn’t owners be allowed to protect themselves. By you saying that, I’m guessing you think that owners should never be allowed to put strict cancellation policies in place? You may want to stay off of airbnb and VRBO as well. It’s not just timeshare owners in this predicament but all vacation owners. There are plenty of people still traveling and enjoying trips with zero issues. If a renter is afraid to travel out of fear of what may happen that is on the renter not the owner. If a renter has covid19, then they can make a claim with their travel insurance policy.
I’m offering to book at a later date but that also means I’m incurring fees to do so that I’m responsible for. And if the points are less, that’s not my issue. To be honest, the fact that the renters are cancelling is out of fear at the moment. I know things can change rapidly
I’m allowed to rent my home reservation. The renter can travel, the renter doesn’t want to travel. Again I’m NOT A TRAVEL INSURANCE AGENCY. The only thing I’m obligated to do is stick to the terms and conditions in the contract. I AM going above and beyond and spending ALOT of time trying to accommodate the renters FEAR. But you’re right. I’m doing too much. I’ll, email now and tell them I’m sticking to the contract. Thanks for the advice.
If you bought too many points that's on you, especially if you can't afford them. At the very least refund the rental income minus the guest certificates fee. It the right thing to do. You have the rest of the year to peddle your extra points.
You do whatever makes you feel good. But, don’t mischaracterize what I said. These are my words on the issue: “Please don’t give me legalese to justify your stance. I understand that. I’m simply talking about doing the right thing.”
As am I. I’ve been trying to do the right thing and the company that’s supposed to be doing the work would rather I do it. I’m trying to find alternatives but getting no responses in a timely manner. There is only so much I can do. At this point doing the right thing would be to abide by the existing contract. For the record, I’ve also rented many times and on a few occasions plans changed and I lost money. That’s the risk you take when you want to save a thousand or two by renting through an owner. You win some you lose some.
don’t know everyone financial situations however, my renter lives in the most expensive zip code in the US......
It showed up overnight, I was poking around yesterday thinking about adding points protection for an upcoming WBC trip so I know the message wasn't there yesterday evening. I also received an email with the same info, the email had a timestamp of 2:30 am Eastern. You might want to call if you don't see your points show up in 72 hours. I would think they would honor your cancellation.