sportsfan1
TUG Member
- Joined
- May 5, 2016
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- 70
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Here's another one...
I had a rental week in Orlando beginning 4/4 that was rented through Redweek. In the last 10 days, the renter requested a cancellation. Given that I was inside the 60 day window, I had very little flexibility on what to do with my week. By contract, I can require the renter to pay the full week fee. I don't feel comfortable doing that because it was out of their control. Too add to that, Marriott is no longer honoring these reservations, so the fact that the renter backed out is now a moot point.
I struggle with whether to simply allow the renter out of the contract, charge a partial fee because I had to enroll with II (would've happened anyway), or take some other approach. Regardless, Redweek won't even respond to my emails right now.
I'm curious as to what other Redweek rental folks are doing who have been impacted by this craziness?
I had a rental week in Orlando beginning 4/4 that was rented through Redweek. In the last 10 days, the renter requested a cancellation. Given that I was inside the 60 day window, I had very little flexibility on what to do with my week. By contract, I can require the renter to pay the full week fee. I don't feel comfortable doing that because it was out of their control. Too add to that, Marriott is no longer honoring these reservations, so the fact that the renter backed out is now a moot point.
I struggle with whether to simply allow the renter out of the contract, charge a partial fee because I had to enroll with II (would've happened anyway), or take some other approach. Regardless, Redweek won't even respond to my emails right now.
I'm curious as to what other Redweek rental folks are doing who have been impacted by this craziness?