Cafeboss
newbie
- Joined
- Oct 5, 2019
- Messages
- 4
- Reaction score
- 3
- Points
- 13
- Resorts Owned
- Diamond Resorts
Hello! I recently successfully recsinded an “upgrade” from a deeded week to the “US Collection” points system. Like many they got me to believing it was better, but in the long run it costs so much more & the points don’t cover everything they claimed it would.
Anyhow, they refunded my down payment & for the $49 new owner orientation they told me to contact someone in the resort’s QA department. So I did that via email for documentation purposes & the person replied that it may take a few days depending on the bank institution. 3 weeks passed & I respond to the email. No response & no refund. Using the same email trail I sent another email the other day. No response again. It has been 38 calendar days since he said it would be refunded. At this point I don’t think I’ll get the $49 back. It’s a stupid deposit that’s supposed to be refunded to you when you attend the orientation that I’ll never attend since I’ve recsinded the purchase.
Should I let it go or send another letter with all documentation to the DR corporate offices? I know it’s only $49 but this is not right for them to be able to keep the money & be so unprofessional to not even respond to me.
Anyhow, they refunded my down payment & for the $49 new owner orientation they told me to contact someone in the resort’s QA department. So I did that via email for documentation purposes & the person replied that it may take a few days depending on the bank institution. 3 weeks passed & I respond to the email. No response & no refund. Using the same email trail I sent another email the other day. No response again. It has been 38 calendar days since he said it would be refunded. At this point I don’t think I’ll get the $49 back. It’s a stupid deposit that’s supposed to be refunded to you when you attend the orientation that I’ll never attend since I’ve recsinded the purchase.
Should I let it go or send another letter with all documentation to the DR corporate offices? I know it’s only $49 but this is not right for them to be able to keep the money & be so unprofessional to not even respond to me.
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