iqmavin
TUG Member
Got this email yesterday a few minutes before 6PM, advising of a new policy for third party users. Just wondering if others got it. Also wondering if this is normal practice for Vistana to make changes with such short notice? I realize they need to control costs but this looks like another example of a new revenue source.
I'm also interested in anyone's thoughts about the legitimacy of this new charge. I have no idea how much "labor" is involved in doing this type of transaction. Any insight to behind the scenes or inside baseball as the saying goes would be appreciated.
Dear Mr. And Mrs.
Happy New Year! We look forward to serving your vacation ownership needs in 2017.
Please be advised that effective January 26, 2017, a $59 fee will be applied any time an Owner transfers their Vacation Ownership Interest reservation to a third-party guest. This is a result of the volume of requests we receive for these transactions and the resources required to provide this service.
A third-party guest is either someone not listed on the ownership contract or checking in prior to an Owner’s arrival.
Arrangements for third-party guests must be made by calling Owner Services at 800-847-8262. Any of our Vacation Planning Counselors will be happy to assist you. We ask that you please refrain from calling the resort directly to add a guest name, as the front office staff will be unable to provide this service for you.
We are working to enhance vistana.com in 2017 to enable Owners to facilitate third-party guest transactions online.
We hope you get to enjoy great vacations this year. We look forward to assisting you.
Sincerely,
Suzanne Clark
Vice President, Owner Services
Vistana Signature Experiences
Terms & Conditions
Third-party guest is defined as any guest that is not an Owner of record on the Vacation Ownership Interest account attributed to the reservation, or any guest checking in prior to an Owner arrival. Arrangements for third-party guest arrivals must be made by calling Owner Services directly. No online, email, or resort requests will be accepted at this time. Owners and third-party guests are responsible for any personal expenses incurred while occupying a Unit, as well as for any damage, theft, or loss incurred. For security purposes, keys will only be given to the name on the reservation and a valid government or state-issued photo ID is required at check-in.
Vistana Signature Experiences is the exclusive provider of vacation ownership for the Sheraton and Westin brands under license from Starwood Hotels & Resorts Worldwide, LLC, and its affiliates and is an authorized partner of the SPG program.
You have received this transactional message as part of your vacation ownership. Please do not reply directly to this system-generated email. Contact Vistana Signature Experiences, Inc. at 9002 San Marco Court, Orlando, FL 32819 or click here.
©2017 Vistana Signature Experiences, Inc. ("Vistana") and Starwood Hotels & Resorts Worldwide, LLC ("Starwood"). All Rights Reserved. Vistana, its logo, Vistana Signature Network and StarOptions are the trademarks of Vistana or its affiliates. SPG, Preferred Guest, Starpoints, Sheraton, Westin and their logos are the trademarks of Starwood or its affiliates.
Privacy Statement | Terms & Conditions | 4487 | 16-OOC-1526
I'm also interested in anyone's thoughts about the legitimacy of this new charge. I have no idea how much "labor" is involved in doing this type of transaction. Any insight to behind the scenes or inside baseball as the saying goes would be appreciated.
Dear Mr. And Mrs.
Happy New Year! We look forward to serving your vacation ownership needs in 2017.
Please be advised that effective January 26, 2017, a $59 fee will be applied any time an Owner transfers their Vacation Ownership Interest reservation to a third-party guest. This is a result of the volume of requests we receive for these transactions and the resources required to provide this service.
A third-party guest is either someone not listed on the ownership contract or checking in prior to an Owner’s arrival.
Arrangements for third-party guests must be made by calling Owner Services at 800-847-8262. Any of our Vacation Planning Counselors will be happy to assist you. We ask that you please refrain from calling the resort directly to add a guest name, as the front office staff will be unable to provide this service for you.
We are working to enhance vistana.com in 2017 to enable Owners to facilitate third-party guest transactions online.
We hope you get to enjoy great vacations this year. We look forward to assisting you.
Sincerely,
Suzanne Clark
Vice President, Owner Services
Vistana Signature Experiences
Terms & Conditions
Third-party guest is defined as any guest that is not an Owner of record on the Vacation Ownership Interest account attributed to the reservation, or any guest checking in prior to an Owner arrival. Arrangements for third-party guest arrivals must be made by calling Owner Services directly. No online, email, or resort requests will be accepted at this time. Owners and third-party guests are responsible for any personal expenses incurred while occupying a Unit, as well as for any damage, theft, or loss incurred. For security purposes, keys will only be given to the name on the reservation and a valid government or state-issued photo ID is required at check-in.
Vistana Signature Experiences is the exclusive provider of vacation ownership for the Sheraton and Westin brands under license from Starwood Hotels & Resorts Worldwide, LLC, and its affiliates and is an authorized partner of the SPG program.
You have received this transactional message as part of your vacation ownership. Please do not reply directly to this system-generated email. Contact Vistana Signature Experiences, Inc. at 9002 San Marco Court, Orlando, FL 32819 or click here.
©2017 Vistana Signature Experiences, Inc. ("Vistana") and Starwood Hotels & Resorts Worldwide, LLC ("Starwood"). All Rights Reserved. Vistana, its logo, Vistana Signature Network and StarOptions are the trademarks of Vistana or its affiliates. SPG, Preferred Guest, Starpoints, Sheraton, Westin and their logos are the trademarks of Starwood or its affiliates.
Privacy Statement | Terms & Conditions | 4487 | 16-OOC-1526
