trish fish
newbie
Hi
Has anyone recently had an exchange confirmed by RCI recently to this resort?
We have just returned but after our arrival on 1st October for a two week Points exchange, the resort told us that we had no booking arranged and that they were not dealing with RCI anymore!!!
Our booking was made 8 December 2007
To cut a long story short, we had to privately rent an apartment for 2 weeks, arrived home yesterday and have to phone RCI today to see what compensation we can expect. They have already returned the points to our account and are supposed to be returning our exchange fee, but it does not compensate for the fact that we had to pay a two week rental charge or forfeit our holiday!!!
Any comments?
Has anyone recently had an exchange confirmed by RCI recently to this resort?
We have just returned but after our arrival on 1st October for a two week Points exchange, the resort told us that we had no booking arranged and that they were not dealing with RCI anymore!!!
To cut a long story short, we had to privately rent an apartment for 2 weeks, arrived home yesterday and have to phone RCI today to see what compensation we can expect. They have already returned the points to our account and are supposed to be returning our exchange fee, but it does not compensate for the fact that we had to pay a two week rental charge or forfeit our holiday!!!
Any comments?