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RCI Week Reservation Missing Since Site Upgrade

M

mtbmom

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Hi Everyone,

I am a pretty new Wyndham owner and just did my first RCI exchange. I was lucky enough to get a 1 Bedroom Disney's Beach Club Villas for a week in September 2012. :clap: However, since they upgraded the website, my points are still showing as available and I have no weeks confirmed. Prior to the upgrade I called Disney and got my DVC reservation number. It is still showing up in the Disney system. Should I be worried? Has this happened to any of you?

TIA!
 
B

bnoble

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Upgrades often cause little glitches. Call RCI and see if they *also* have a record of it. The phone reps should have access to the back-end system, and will know what's "really there".

For what it's worth, I confirmed a week via the portal this past August. It is still showing in my account. But, when I first made it, it did take several days for the points to be deducted.
 
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M

mtbmom

TUG Member
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Location
Bethlehem, PA
bnoble said:
Upgrades often cause little glitches. Call RCI and see if they *also* have a record of it. The phone reps should have access to the back-end system, and will know what's "really there".

For what it's worth, I confirmed a week via the portal this past August. It is still showing in my account. But, when I first made it, it did take several days for the points to be deducted.
Click to expand...

Thanks Brian. You're my timeshare hero/guru! I called RCI and the reservation is there and all is well.
 
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