- Joined
- Oct 27, 2005
- Messages
- 795
- Reaction score
- 82
- Points
- 388
- Location
- Maryland
- Resorts Owned
- Wyndham Long Wharf, Wyndham points, Vistana Westin Kierland
Just had a very irritating experience with a call to RCI that reinforces my view that they are more interested in driving their rental business than in having satisfied exchange customers.
I have a domestic exchange on hold for October with a generic red Fairfield studio (non-searchable). I called to see if that unit would pull anything in Austria for the same timeframe in a one-bedroom. The nice female VC gave me the numbers for 3 resorts that had availability. When I went to check them out online, the third resort ID I had written down was not in Austria and none of the Austrian resorts had similar IDs.
I called back to check on the ID and got a male VC, who seemed to be taking an inordinate amount of time to check the availability. After a long wait, he tells me that the only units available are hotel units, but that there are one-bedroom rentals starting at $350. I then informed him that I was given at least two resorts that had one-bedrooms available and gave him the IDs. Another long wait, and then he says that one-bedrooms ARE available at those resorts. When I asked why he had initially said there were only hotel units, he claimed he had initially searched with a different unit that had lower trading power.
I accepted this since a have another searchable studio that has lower trading power than the generic and figured that this must be what he used initially. Out of curiosity, I went online and did the search myself with that week--two one-bedrooms and one studio in Austria were available for October.
Yet another example of sleazy RCI business practices.
I have a domestic exchange on hold for October with a generic red Fairfield studio (non-searchable). I called to see if that unit would pull anything in Austria for the same timeframe in a one-bedroom. The nice female VC gave me the numbers for 3 resorts that had availability. When I went to check them out online, the third resort ID I had written down was not in Austria and none of the Austrian resorts had similar IDs.
I called back to check on the ID and got a male VC, who seemed to be taking an inordinate amount of time to check the availability. After a long wait, he tells me that the only units available are hotel units, but that there are one-bedroom rentals starting at $350. I then informed him that I was given at least two resorts that had one-bedrooms available and gave him the IDs. Another long wait, and then he says that one-bedrooms ARE available at those resorts. When I asked why he had initially said there were only hotel units, he claimed he had initially searched with a different unit that had lower trading power.
I accepted this since a have another searchable studio that has lower trading power than the generic and figured that this must be what he used initially. Out of curiosity, I went online and did the search myself with that week--two one-bedrooms and one studio in Austria were available for October.
Yet another example of sleazy RCI business practices.