RCI problems w/ combining deposits

[DorotaG]

Getting an error when I submit the information to combine all my individual deposits. I called the RCI, but the CSR could not do it either. The advise he gave me was to wait. They are "working on it" .... I've been waiting for 2 days now and missed an exchange I wanted to grab because did not have enough points in any of the individual deposits.

 

[wackymother]

Frustrating! Let us know what happens. I'll be needing to combine deposits pretty soon, so I'd like to know how it works.

 

[jlwquilter]

I know this doesn't help you right now but if another exchange comes up that you want and the issue of combining is still an issue...

Call RCI (I suggest calling them every day to follow up aggressively on them solving your combine issue anyway) and have the rep put the exchange on hold. If s/he can't, then bump up to suervisor and keep going. Someone will be able to place the unit on hold for you and then stay on the line until they either fix the problem right then and there or comp you 'temp TPUs' to get the exchange and then they can take their sweet time fixing it (sort of).

I do very well in RCI but they have lots of issues and soemtimes you have to get testy to get them to do the right thing by you.

 

[MichaelColey]

FWIW, I don't think this is a system-wide problem. I successfully combined some deposits on Tuesday.

Best of luck getting this resolved. Good advice from jlwquilter.

 

[DorotaG]

They claim that it was happening all day yestarday and today. Just my luck, since I was waiting for one of my deposits to come through after paying MF. Of course they have no idea when it will be fixed. My suspicion: Saturday night, that's probably the only night they can reboot their servers and that's probably what will fix the issue. Should I tell them?

 

[amycurl]

It seems, based on others' experience, that mentioning you're talking about this on TUG might move things along....

 

[DorotaG]

Finally! I was able to do it online just a little while ago. They must have fixed the problem!

 

[wackymother]

Good work!