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RCI new Email offering EV

lawgs

newbie
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Jun 10, 2005
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just received an email from RCI


The best time to book an Extra Vacation is now. Check out the exciting destinations that are waiting for you. Availability is limited and they are
going fast!

Call today!

RCI Weeks Members: 1-800-338-7777

RCI Points(SM) Members: 1-877-968-7476

Orlando
from $270.00 USD*
available in Oct – Dec 2006

*Prices are based on a seven-night stay and include all applicable taxes.


when i called to ask what was there for Orlando in November, there was nothing anywhere near that price ( sorta knew there would not be )

the best they could offer was of course what has been on the rci.com website all week

the VC tried to tell me that the weeks probably had already been "snagged" by other members ...perhaps ( they do have a lot of members who got this email today and jumped right on it )

supervisor can see the exact email sent ( it directly said all taxes included )

the price they were quoting had a charge added onto the price since it was being booked ONLINE which was contray to the EMAIL ( this is something new since beginning of january ) even though he said oak plantation was showing close to the 270$ amount, if it was booked online it would be 334$

Question 1

Is the left hand ( marketing ) not letting the VC on the right hand know what type of emails it is sending out to its members????

It certainly is frustrating when you call like they ask you to and you are told there is NO such "rate" available and if it was, would cost more booking by phone, even though the email specifically connected to the "*" says all applicable taxes are included

Question 2

What does the 25$ fee charged cover ?

Question 3

What kind of tax is charged on the whole transaction?

Thank you
 

Madge

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lawgs,

Let me do some research on this scenario and I'll get back with you.
 

Madge

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lawgs,

Sorry that this one slipped away from me. Are you still seeing pricing in promotional materials that you do not find online or with a Guide?

Taxes are now reflected separately online and with Guides when you confirm Extra Vacations. Taxes have always been paid by RCI; however, because of technological limitations, we included it in the price. Now, our system can apply the tax separately.

I believe the pricing should match now whether you confirm online or with a Guide - please let me know if you see any discrepancies.
 
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