If dealing with the RCI website lately wasn't so frustrating, I'd laugh about it. It took me over 2 hours to confirm one little "extra vacation."
I'd fill out all the forms, including a guest certificate, then hit submit a hold - NOPE, server error.
I logged out, then back in. NOPE, the system is experiencing a high volume of users.
I log back in and check my history, low and behold there is my resort, on hold. So I confirm it. NOPE - server error.
So I call - yes, we have your reservation but no guest certificate. So I return online to add a guest certificate - NOPE, credit card error (there is nothing wrong with the credit card).
So I confirm by phone again and add the guest certificate. The agent tells me that I can view and print my confirmation online - NOPE, server error.
This is the most annoying experience I've had with a website in a long time.
I'd fill out all the forms, including a guest certificate, then hit submit a hold - NOPE, server error.
I logged out, then back in. NOPE, the system is experiencing a high volume of users.
I log back in and check my history, low and behold there is my resort, on hold. So I confirm it. NOPE - server error.
So I call - yes, we have your reservation but no guest certificate. So I return online to add a guest certificate - NOPE, credit card error (there is nothing wrong with the credit card).
So I confirm by phone again and add the guest certificate. The agent tells me that I can view and print my confirmation online - NOPE, server error.
This is the most annoying experience I've had with a website in a long time.