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RCI needs to have a written cancellation by RCI members.

Walt

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Hi Madge

I had another week cancelled by RCI. I really think you need to have the RCI member sign a cancellation notice before you cancel a confirmed Exchange.

When the VC can say that I cancelled or my wife cancelled without any proof it is just wrong. And then you have the nerve to say I can not get it back because it is my word against RCI's word that I cancelled is also just wrong.

And then to find this week is available on Extra Vacation for $734.99 is more than upsetting.

Walt :(

If you want the whole story go here.

http://www.tugbbs.com/forums/showthread.php?t=15904
 

grest

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Hi Madge,
Just wanted to add that exactly the same thing that Walt is referring to happened to me this weekend. I think we are both using all avenues available to us to get this resolved. In my case, I do not see the week (10/6 at Worldmark Sonoma) available for rental. Also, how is it that the vacation guides told both of us that we had cancelled the week online, when in fact that was not the case? Do they not have that information immediately available? And how can anyone start a search without our knowledge or consent? The other issue is that I had vacation insurance in place, which was reimbursed to my credit card. I am assuming that the policy therefore does not cover any incurred expenses (airline changes or cancellations) if RCI cancels the exchange?
Hopefully the individual issues will be resolved soon..have spoken with a
couple of guides and have written an email to RCI feedback.
Connie
 

Madge

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Walt and Connie,

Sometimes if there is a problem with a unit at your confirmed resort, whether a maintenance issue or a calendar change, our Exchange Specialists will cancel the exchange and then either confirm a replacement or start a search and take charge of your account personally. They typically contact the affected members immediately; however, if they are confident of finding a replacement fairly quickly, they may give it some time first. Unfortunately, when members see the cancellation online, they are understandably distressed.

If a Guide truly did make an error in canceling an exchange, our Exchange Specialists or supervisors can help to try and replace the unit. You should never feel that you've been left on your own in the wake of an RCI mistake. That is not how we do business.

Please send e-mails to feedback@rci.com with TUG in the subject line so that the Communications Team can review the statuses of your accounts. We'll make every effort to correct any errors or problems.
 
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