RCI is now auto-confirming...despite OGS starting as NO auto-confirm

[sandkastle4966]

I have had 3 conversations with RCI in the last month on units Auto-confirming. These are on OGS that I have had set up for 18 months. They have NEVER auto-confirmed, and are now "suddenly" marked as "direct match autoconfirm".

Anyone else getting this issue?

 

[sandkastle4966]

Finally got a supervisor........they are now admitting that they changed the code 45 days ago......if you put in a resort #, it will autoconfirm (I only have 10 listed with a 12 week range)

They are supposed to log "complaints about this".

Please call in and insist that your call gets logged. talk to a supersvisor if necessary.

sandkastle​

 

[hurnik]

Ugh, now it's as bad as II's system.

 

[tschwa2]

This has been reported. I think it was a month ago and even then they said it changed 45 days ago.
For what its worth you do have until close of business next day to cancel without penalty.
Also it is not auto confirming if you have a platinum rci account.

Actually 2 months ago: https://tugbbs.com/forums/index.php?threads/new-rci-off-ogs-match-confirm-boo.296567/#post-2347576

 

[cyntravel]

Why is it not auto confirming if you have a platinum rci account?
What is the difference?

 

[bnoble]

Why is it not auto confirming if you have a platinum rci account?
What is the difference?

I think because you don't need to have the exchange fee paid in advance.

 

[tschwa2]

I would assume that as well. They are not going to auto confirm without payment and platinum does not require payment for exchange when setting up OGS, nor does it authorize any auto pay if match is made.

 

[cyntravel]

Ok that helps.
thanks

 

[Cyberc]

I think because you don't need to have the exchange fee paid in advance.

Actually you dont need to pay the fee to set up an OGS platinum or not. I've set up a few searches for my HGVC account and never ever pay a fee until I confirm a match.

 

[bnoble]

I don't believe that's true in straight weeks; I believe that there non-platinum accounts must have an exchange fee credited for each ongoing search. I think it also varies by mini-system. If memory serves, sometimes I am charged in the Wyndham portal, and sometimes I am not, but I don't know why.

 

[Eric B]

I don't believe that's true in straight weeks; I believe that there non-platinum accounts must have an exchange fee credited for each ongoing search. I think it also varies by mini-system. If memory serves, sometimes I am charged in the Wyndham portal, and sometimes I am not, but I don't know why.

I believe I had read somewhere on TUG that it is possible for a non-Platinum account holder not associated with a mini-system to set up an OGS without prepaying the exchange fee in the instance of a search for an availability that yields no result. I wasn’t able to verify it myself, because our account is Platinum, but several other TUG members posted that the work around exists.

 

[DaveHenry]

The message that says that they have found a match still says that you have four days to claim your match. Otherwise you lose it. Then they confirm your match automatically the same day, contradicting their message.

 

[sandkastle4966]

I did get escalated and was able to get something changed so I am no longer autoconfirming - at least not as frequently. However, now they are calling me - despite the choice that says "don't call".

 

[queenofthehive]

Not fixed as of today... I just posted this in the sightings forum-

In RCI, I have an OGS searched that recently had a match yesterday. It went on hold status until 1/25. This morning see I had an e-mail confirming my hold. I did not give RCI permission to confirm my hold. It was automatically confirmed it. I called them to cancel the confirmation and to put that week back on hold because I was still thinking about it. Of course, he could not grab back that week. Super aggravating to say the least. So in short, watch those OGS holds like a hawk. I don’t know if this is a trend but if so, it really needs to be fixed ASAP.

 

[bnoble]

I suspect they do not plan to fix it, and consider it a feature not a bug. I already find value in Platinum, but this may be another reason to consider enrolling. I would--I'd rather pay a bit extra than have to constantly pay attention to RCI notices buried in email.

 

[quhines]

I just did an OGS and I paid the fee before hand, but it did not auto confirm the stay with a day. I did receive 3 emails from RCI on Day 2 after the match explaining that I need to confirm it before I lose it. It never went into auto-confirming for me. I do not have an Platinum Account.

 

[queenofthehive]

The day keeps getting better and better. I checked my RCI account this afternoon and RCI cancelled my OGS request when I asked them specifically to just cancel the confirmed request but to please make sure to keep the OGS still in place. Yes, my blood is boiling! Complete mess to say the least!