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RCI closed this weekend (upgrades)

alwysonvac

TUG Lifetime Member
Joined
Sep 11, 2005
Messages
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Location
New Jersey
Resorts Owned
WORLDMARK, HGVC, VISTANA

SOLD (DVC, FSRC)
Just received the following email

Dear xxxx

RCI will temporarily close for business over this coming weekend in order to upgrade our systems.

In order for us to upgrade our systems, our website and our contact centers will temporarily close for business over the weekend to minimize any possible disruption to you.

Our contact centers will be closed during the following times:
From: 3:00pm EST Saturday, November 14th, 2015
To: 8:00 am EST Monday, November 16th, 2015

Also, the RCI website will be unavailable between the following times:
From: 3:00pm EST Saturday, November 14th, 2015
To: 6:00pm EST Sunday, November 15th, 2015

We will resume our normal business hours on Monday November 16th, 2015 at 8am EST. If you have any urgent travel issues, please feel free to contact us prior to the closure. When we re-open on Monday, November 16th, we expect higher than normal call volumes so if the matter is not urgent, we suggest that you call later in the week. We apologize in advance for any inconvenience this may cause you.

We appreciate your patience during this time, and we hope you know that we are always working to improve your membership experience. Because your vacation means the world to us.

Sincerely,
Gordon Gurnik
President, RCI
 

tschwa2

TUG Review Crew: Veteran
TUG Member
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Location
Maryland
Resorts Owned
A few in S and VA, a single resort in NC, MD, PA, and UT, plus Jamaica and the Bahamas
For one thing the big changes to Platinum take place on the 15th. So if you have any combining to do, now would be the time to get the rebate with dollars that can be used toward an exchange and such rather than shopping rewards dollars.
 
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