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RCI cancellations - fee and point credit

terces

TUG Member
Joined
Feb 18, 2013
Messages
311
Reaction score
84
Points
238
Location
Alberta
Resorts Owned
HGVC LVB x3, Sandos Mexico for RCI points
This is now posted on at the top of the RCI page:

You may cancel confirmed points and weeks reservations at this time that have a check-in date through April 5, 2020 and receive an exchange fee credit for a future reservation. Exchange fee credit valid through June 30, 2020 to rebook a future reservation. Your travel may occur after June 30, 2020 date, but must still be within the expiration of either your deposited week or RCI Points used. If your reservation is for travel after April 5, 2020, please check RCI.com for future updates.
 

Luanne

TUG Review Crew: Expert
TUG Member
Joined
Jun 6, 2005
Messages
19,465
Reaction score
10,357
Points
1,198
Location
New Mexico
Resorts Owned
Maui Lea at Maui Hill
San Diego Country Estates
Thanks for that. I have an exchange I made for my sister and her husband to come visit us in Santa Fe. Their check in is on April 11. They are kind of taking a "wait and see" but my guess is they will want to cancel. Looks like I'll be waiting to see if RCI extends their cancellation policy.
 

jackio

TUG Review Crew: Expert
TUG Member
Joined
Jun 6, 2005
Messages
2,058
Reaction score
1,073
Points
524
Location
Long Island, NY
Resorts Owned
Sand Pebbles, Sheraton Broadway Plantation, Hawaiian Sun Holidays
I just cancelled my exchange to start on 4/5. I got a coupon for an exchange that must be used by 6/30 and travel must be by the time the week I used to exchange expires.
Thanks to wackymom!
 

bweltsch

TUG Member
Joined
Dec 24, 2017
Messages
24
Reaction score
13
Points
114
Just cancelled an exchange for 4/25 and got all my points back plus the $104 cancellation protection fee and coupon for exchange. 5 minutes on hold, fast and friendly.
 

wackymother

TUG Review Crew: Veteran
TUG Member
Joined
Aug 1, 2005
Messages
5,656
Reaction score
1,383
Points
598
Location
NJ
It's amazing, right? I told the chat line rep that this was the most positive interaction I've had with RCI in many years.
 

Ski-Dad

TUG Member
Joined
May 18, 2019
Messages
363
Reaction score
333
Points
174
Location
Atlantic Canada
Resorts Owned
Sheraton Desert Oasis
Grandview LV - Vacation Villages
I was able to accomplish the same yesterday morning via the online Live Chat function. Mine was a March 27 check-in.
 
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