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Raintree allowing free cancellations

goaliedave

Guest
Joined
Jan 5, 2019
Messages
1,298
Reaction score
854
Points
123
Resorts Owned
Raintree, Diamond (bought by Hilton), Shell (bought by Wyndham), Sheraton (bought by Marriott), Palace Resorts, a few independants
Dear Member,



The safety of our Members, guests, and staff is always our top priority. As the situation around the coronavirus disease (COVID-19) continues to develop, we want to assure you that we are taking the necessary measures to ensure you are as safe as possible. We have continued to welcome Members and guests to our resorts but we also recognize the seriousness of this situation.



We follow protocols issued by the CDC and the World Health Organization to minimize risks associated with coronavirus. We've increased our cleaning processes, added sanitizer in public and staff areas, and our onsite or local physicians have specific protocols to treat anyone who presents symptoms. We encourage you to enjoy your vacations as always, remembering to practice smart hygiene- wash your hands often, cover when coughing or sneezing, and clean surfaces of commonly used items.



As everyone's circumstances are different, Raintree Vacation Club will allow Members to cancel reservations checking in up to May 31st with no penalty and return their Points. If you do decide to cancel your reservation due to COVID-19, we will extend your returned Points for an additional year.



Please feel free to contact a Raintree Vacation Guide at 1-800-424-6532, or locally at 317-805-9167 if you have any further questions or concerns.



Thank you for being part of the Raintree family and we appreciate your understanding as we continue our efforts in providing Members with extraordinary vacation experiences. Please note, that as we evaluate the status of the COVID-19, we will make changes to this policy as needed and keep you informed.


Sincerely,

Raintree Vacation Club


Raintree Vacation Club, 10000 Memorial Drive, Suite 480, Houston, TX 77024


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DonnaD

TUG Review Crew: Veteran
TUG Member
Joined
Jun 11, 2005
Messages
468
Reaction score
168
Points
404
Location
North Canton, Ohio
Resorts Owned
Raintree Vacation Club
We received another notice that we can cancel reservations thru end of August and points will be reinstated. Also, if go ahead or have already paid our 2020
maintenance fees, we will get an extra allotment of points equal to our membership level and these points are good thru 2024. They will also give an extra 10% foods and beverages to members. That will be 30% off for regular members and 40% off for Raintree Blue members. That makes me very happy and I look forward to going to Puerto Vallarta in January. I sure hope the pandemic will be history by then.
 

x3 skier

TUG Review Crew: Veteran
TUG Member
Joined
Apr 17, 2006
Messages
5,301
Reaction score
2,337
Points
649
Location
Ohio and Colorado
Resorts Owned
Steamboat Grand, The West,
Raintree and, formerly, The Allen House
Got the same info. I already canceled my trip to PV in May. Definitely will return ASAP when the Pandemic recedes.

Cheers
 

DonnaD

TUG Review Crew: Veteran
TUG Member
Joined
Jun 11, 2005
Messages
468
Reaction score
168
Points
404
Location
North Canton, Ohio
Resorts Owned
Raintree Vacation Club
I canceled Cancun in May and PV in June. Got points back.
 
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