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Questions on Canceling and Rebooking

msvca

TUG Member
Joined
Apr 7, 2020
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Hi, I am a relatively new CWA owner and new TUG member. I have been reading many threads here to try and better understand what I have and how best to use it. I have some questions regarding a current reservation and rebooking it.

We were Discovery members for a year and then bought 126,000 CWA points last summer. When we did that they gave us bonus points which are good until 9/30/21, moved our unused Discovery points into our current account, and gave us VIP Silver until 9/30/21. I made a reservation for the end of August at the Great Smokies Lodge for a 2 Bedroom Deluxe and a 1 Bedroom Deluxe. I opted in for the room upgrade if available. I was looking at the website today and I am seeing that 2 Bedroom Deluxes are now discounted for the dates of my stay.

I am assuming I can cancel my current reservation for the 2 Bedroom and make a new reservation at the discounted rate. I have 1 Reservation Transaction left so I would need to pay $19 for the new reservation. If I do this would I need to wait a certain amount of time for the points to be returned before I can make the new reservation? With the discount being offered today is there a chance that I could get shut out of a 2 Bedroom before I can make a new reservation?

My other questions deal with how points are used. I made the 2 Bedroom reservation first using some of my remaining Discovery points. When I made the 1 Bedroom reservation I needed to use 93,200 of my bonus points. If I cancel the 2 Bedroom reservation would any of the returned points be able to go back to my bonus points so I can use them next year? If it would not happen automatically could you call and request to have the points reallocated? I know you can do that with DVC not sure how Wyndham operates.

If not my last option would be to cancel both rooms and rebook 2 2 Bedroom Deluxes. At the discounted rate I would still be using less points than my current reservations and I do not have high expectations of being upgraded to a 2 Bedroom at 30 days. If any of my bonus points cannot be returned as bonus points available until 9/30/21 then it would not make sense for me to make any changes.

I am sorry my post is so long and complicated. Thank you for any help you can provide. As I said I am trying to learn how to get the best use out of my points.
 

CCdad

TUG Member
Joined
Apr 6, 2017
Messages
308
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122
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154
Resorts Owned
Wyndham
A couple of general comments.

If you cancel a confirmed reservation online, the points are immediately returned to your account.

Points from a cancelled reservation return to the same category as they were taken when booked. So if your 1Br unit came primarily from bonus points, that unit needs to be cancelled if you want your bonus points returned.

I would consider canceling the full point 1Br reservation online first, then try to book the discounted 2Br unit.

Once you can confirm the 2Br discounted unit, try to see if a second 2Br discounted unit is available. If it is, then consider if you would like to cancel the full point 2Br unit and rebook it at the discount (plus paying the $19 reservation transaction fee).

Any cancelled units will not return to inventory immediately, so if there’s just a single 1Br or 2Br unit available, you may want to try to do this sooner then later. This is a behind the scenes black box that we’re unable to understand. In some cases it takes 2-3 days for units to return to inventory, but that’s just a guess.

Good luck.


Sent from my iPad using Tapatalk
 

Rolltydr

TUG Member
Joined
Jul 30, 2019
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4,330
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6,156
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399
Location
St. Augustine
Resorts Owned
CWA, Ocean Blvd, Fairfield Glade
A couple of general comments.

If you cancel a confirmed reservation online, the points are immediately returned to your account.

Points from a cancelled reservation return to the same category as they were taken when booked. So if your 1Br unit came primarily from bonus points, that unit needs to be cancelled if you want your bonus points returned.

I would consider canceling the full point 1Br reservation online first, then try to book the discounted 2Br unit.

Once you can confirm the 2Br discounted unit, try to see if a second 2Br discounted unit is available. If it is, then consider if you would like to cancel the full point 2Br unit and rebook it at the discount (plus paying the $19 reservation transaction fee).

Any cancelled units will not return to inventory immediately, so if there’s just a single 1Br or 2Br unit available, you may want to try to do this sooner then later. This is a behind the scenes black box that we’re unable to understand. In some cases it takes 2-3 days for units to return to inventory, but that’s just a guess.

Good luck.


Sent from my iPad using Tapatalk

Since you’re new and haven’t done this before, I would actually suggest you call the VIP line and have them help ensure you do this correctly. Just tell them what you’re wanting to do and they can do it for you. I’ve always found them to be very helpful, unlike some of the other Wyndham hotlines. The number is 888-884-4321. You will need your member number. Good luck! Oh, and welcome to TUG.

Note: I just noticed I actually responded to the wrong post. This should have been a response to the [mention]msvca [/mention] Sorry about that.
 
Last edited:

r4rab

Guest
Joined
Jul 7, 2019
Messages
244
Reaction score
222
Points
54
Resorts Owned
CWA Margaritaville(USVI)
One thing to bear in mind due to the unusual times we are in (coronavirus). If the resort needs to prioritize reservations for some reason (such as limiting occupancy), the earlier your reservation is made the higher priority your reservation will have if they start cancelling people. At least that is how it was working when they needed to start cancelling reservations recently. Note that during normal times this would not be a consideration.
 

msvca

TUG Member
Joined
Apr 7, 2020
Messages
19
Reaction score
5
Points
63
Thank you for your responses. I took Rolltydr's suggestion and called the VIP line. It was as CCdad said and I needed to cancel the 1 Br to have my bonus points returned but I also needed to cancel and rebook the 2 Br in order to save points. Now hopefully the resort stays open and the number of new COVID-19 cases stops rising in the county before our trip. If our reservations are cancelled by the resort to limit occupancy then it would probably not be safe to go anyhow.
 
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