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Q:Pending Confirmation [Starwood]

maggiesmom

maggiesmom

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I put in an Exchange on Saturday afternoon. And rec an email stating that confirmation of this exchange is subject to verification with your home unit resort. Upon verification your confirmation will be sent.

My question is how long does it take???. Checked II this morning and it still shows pending. Does it take longer to confirm over the weekend??. What if it is still in pending on Tuesday, then what should I do????

TIA.

maggiesmom
 
DeniseM

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Is this a trade using a Starwood deposit? Exchanging is a little different with Starwood.

Did you do an Instant Online Exchange, or did you put in an Ongoing Request?

Had you already "designated your week for exchange," before Saturday?

Did the deposit have an Ongoing Request in place, before Saturday.
 
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maggiesmom

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DeniseM,
1)Is this a trade using a Starwood deposit? Exchanging is a little different with Starwood. -YES

2)Did you do an Instant Online Exchange, or did you put in an Ongoing Request?- Instant Online Exhcange

3)Had you already "designated your week for exchange," before Saturday? -YES

Did the deposit have an Ongoing Request in place, before Saturday. -
NO



maggiesmom
 
DeniseM

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Just to clarify:

When you deposit with Starwood it takes 2 separate steps.

1) Register the timeshare with II and pay a fee.

2) Call Starwood Owner Services and "designate your week for exchange."

Many times people don't realize that these are two separate steps, and they try to exchange after doing step #1, so that's why I asked.

Regarding having an Ongoing Request in place BEFORE you do an Instant Online Exchange - we have found that Instant Online Exchanges go through quicker and easier if you have an Ongoing Request in place FIRST:

Trial and error with the new system has shown that best practice is to put in an on-going request with all deposits, even if your intention is to only search online. Instant online exchanges seem to go through easier, AND HAVE MORE TRADING POWER, if the deposit you use has an on-going request in place already. If you ONLY want to search online, then put in a "dummy" on-going request (one that will be impossible to fill.) Suggestions for a "dummy" request would be WSJ, Harborside, or WKORV for Christmas or New Years week. The exchange fee you pay will automatically be transferred to the Instant Online Exchange, if you make one.
Click to expand...

Since you didn't have an Ongoing Request in place, II and Starwood have to do one more verification before the trade goes through, and that might take 2 or 3 days. It's also very easy to miss the confirmation in your email - so check your online II Acct. daily to see if the confirmation is there. If you don't have anything by Wed., I'd call II and ask for the Starwood Desk.
 
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maggiesmom

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Just got off the phone with II and they said that sometimes it takes until Monday mid-day to receive a confirmation, but if I had not received it by 4 PM today call the back. I check my email after I got off the phone and there it was!!!!:whoopie: .So now I have my Halloween week booked.

maggiesmom
 
DeniseM

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maggiesmom said:
Just got off the phone with II and they said that sometimes it takes until Monday mid-day to receive a confirmation, but if I had not received it by 4 PM today call the back. I check my email after I got off the phone and there it was!!!!:whoopie: .So now I have my Halloween week booked.

maggiesmom
Click to expand...

Congrats! :clap:

What did you deposit and what did you get?

Next time put in an Ongoing Search, and it will go smoother.
 
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