Truth or consequences
First, anytime we deal with Marriott, or other companies, that are “doing us a favor” I document the “favor " they did me and who did it. If that favor is not done or screwed up I start calling and demanding satisfaction. To say that I’m an aggressive consumer is to understate the fact.
We did this with Beach Place Towers and got a free week back, via an II exchange – I sent an eMail to the head honcho at Marriott and he made up for their failure to provide “Marriott standards”.
If Marriott agrees to do something and then don’t do this I, for one, hold their feet to the fire. When you look at the capital expended to get to the Marriott they can damn well click the rooms, on the scheduling program, to make them adjoining – it’s that simple.
Typically, we double check on a reservation just before we make airline reservations and then 2 weeks ahead of check-in and then 1 week ahead of check-in and then just before we board the airplane. I make the assumption that the folks at the resort are paid $10 an hour and count the minutes until they leave that nite.
All along the way we make requests as to room assignment, views, and any special requests like a fold-a-bed. If the folks working at the resort make a promise and then break that promise there is a consequence to pay – at least with our family.
