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Pueblo Bonito Sunset Beach - Just purchased - Help!

Karen G

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Hopefully someone will be able to give you the name and address for the general mgr. at PB Sunset Beach. In the meantime, you might also get information from Profeco through their website.

You also can send a private message to any poster in this thread by clicking on their blue user name.
 

pammy7

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MY FRIEND just bought yesterday at Sunset. When we got back to the condo I looked at her contract and many of the promised items were not listed. They promised to rent for her at $1000 year, not on contract. Online, we found that was a scam. $3000 year to use on extra vacations. she was told she could use 100% on trips, found out that only a portion can be used on trips. Promised RCI extra vacations, not in contract. Told she could use every year but contract said every other year. After reading internet felt like we were scammed. Here's what we did and she is out of the contract.
1. Called Credit card company and reported scam and not to pay the resort
2. Wrote emails and sent to everyone who had email on her info page.
3. Took copy of letter to sales group. Had to go through several people, many threatening she would have to pay deposit. She also adamantly stated she would not talk with the salesman she worked with yesterday.She told them she had called cc company and contacted profeco and that she knew she didn't have to pay the deposit they had her sign paper previously but didn't tell her what it was.
4. Contacted profeco just in case. https://consulmex.sre.gob.mx/vancouver/images/pdf/timeshares_abr06.pdf
5. Planned to send certified letters but they cancelled and gave her signed letter of cancellation and agreement to refund deposit

Stick to your guns people! You can get out of it without losing money!
 
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Sindy

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Hi,

We just signed yesterday with Pueblo Bonito Sunset Beach while at their presentation. We went there with no intention to buy and what got us at the end was that there are supposedly no maintenance fees.
Here is the deal we got:
1 BR (100 + 100 points) with 2 additional vacations a year that can bought from ANY of the 3 exchange programs they offer. The 2 additional weeks will cost between $49 to up to $399 per week (I ask several time if it can be more). Even though we bought equity for a 1BR place we can get the additional 2 weeks for 2BR. Here is the other interesting part and some of you might have experience with it. They said there is absolutely no maintenance fee or such except when we actually would stay at the property (PBS). The fee would then be $900 for that week. If we don't stay at the property they would give us a $2000 credit for that year (first 2 years in cash). Btw, we would not stay there anyways because we love Medano Beach instead, because you can swim there. This $2000 credit can then be used for all kinds of travel including the additional 2 weeks as well as other hotel, car, activities etc. They even let you use it for shopping online.
Just by these "facts", especially no maintenance fee, this was a no-brainer. I would basically have my money back just after a few years. Of course I started reading the night after we bought and now I am a bit worried.
Is there really no maintenance fee or any other ongoing fee associated with that and where would I check that? Does anybody have experience with this $2000 credit?

Any immediate feedback or help is appreciated since we could go back and cancel within 5 days!?

Thanks so much.
 

Sindy

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MY FRIEND just bought yesterday at Sunset. When we got back to the condo I looked at her contract and many of the promised items were not listed. They promised to rent for her at $1000 year, not on contract. Online, we found that was a scam. $3000 year to use on extra vacations. she was told she could use 100% on trips, found out that only a portion can be used on trips. Promised RCI extra vacations, not in contract. Told she could use every year but contract said every other year. After reading internet felt like we were scammed. Here's what we did and she is out of the contract.
1. Called Credit card company and reported scam and not to pay the resort
2. Wrote emails and sent to everyone who had email on her info page.
3. Took copy of letter to sales group. Had to go through several people, many threatening she would have to pay deposit. She also adamantly stated she would not talk with the salesman she worked with yesterday.She told them she had called cc company and contacted profeco and that she knew she didn't have to pay the deposit they had her sign paper previously but didn't tell her what it was.
4. Contacted profeco just in case. https://consulmex.sre.gob.mx/vancouver/images/pdf/timeshares_abr06.pdf
5. Planned to send certified letters but they cancelled and gave her signed letter of cancellation and agreement to refund deposit

Stick to your guns people! You can get out of it without
Hi,

We just signed yesterday with Pueblo Bonito Sunset Beach while at their presentation. We went there with no intention to buy and what got us at the end was that there are supposedly no maintenance fees.
Here is the deal we got:
1 BR (100 + 100 points) with 2 additional vacations a year that can bought from ANY of the 3 exchange programs they offer. The 2 additional weeks will cost between $49 to up to $399 per week (I ask several time if it can be more). Even though we bought equity for a 1BR place we can get the additional 2 weeks for 2BR. Here is the other interesting part and some of you might have experience with it. They said there is absolutely no maintenance fee or such except when we actually would stay at the property (PBS). The fee would then be $900 for that week. If we don't stay at the property they would give us a $2000 credit for that year (first 2 years in cash). Btw, we would not stay there anyways because we love Medano Beach instead, because you can swim there. This $2000 credit can then be used for all kinds of travel including the additional 2 weeks as well as other hotel, car, activities etc. They even let you use it for shopping online.
Just by these "facts", especially no maintenance fee, this was a no-brainer. I would basically have my money back just after a few years. Of course I started reading the night after we bought and now I am a bit worried.
Is there really no maintenance fee or any other ongoing fee associated with that and where would I check that? Does anybody have experience with this $2000 credit?

Any immediate feedback or help is appreciated since we could go back and cancel within 5 days!?

Thanks so much.
My goodness, this is like a nightmare reading this. My family is in the exact situation as you have mentioned here... same promises.

We just bought a timeshare at the PBSB resort today, but towards the end of the presentation, I had to go because my kids were getting fussy, and left my husband to sign the contract. So when we had a chance to review all the terms again at night, the terms are not consistent to the presentation. The more we read your case and think back to what he had said, we realized that what he told us were all lies. So we did some online research on how to cancel the contract. We emailed the sales person before midnight ( I know we have 5 days to rescind, but the contract says same as signing day and we don’t want them to use technicality on us, so we figured it may be better to email him the same day) and all we got back from him saying “unbelievable”.
Tomorrow, March 13, we are planning to go the see the sales manager here and hoping that they will process the refund for us right there but kind of worry that they may not. And we don’t want the hassle of chasing after them for the money after we had come back to Canada. Would you mind provide the name of the sales manager who helped you so we can perhaps ask him to help? We tried to call our cc company to cancel, but they said we have to wait for the transaction to post and then dispute. Any other advice? We are well within the 5 day period, but just worried that they would not honour it. Thanks!
 

Karen G

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My goodness, this is like a nightmare reading this. My family is in the exact situation as you have mentioned here... same promises.

We just bought a timeshare at the PBSB resort today, but towards the end of the presentation, I had to go because my kids were getting fussy, and left my husband to sign the contract. So when we had a chance to review all the terms again at night, the terms are not consistent to the presentation. The more we read your case and think back to what he had said, we realized that what he told us were all lies. So we did some online research on how to cancel the contract. We emailed the sales person before midnight ( I know we have 5 days to rescind, but the contract says same as signing day and we don’t want them to use technicality on us, so we figured it may be better to email him the same day) and all we got back from him saying “unbelievable”.
Tomorrow, March 13, we are planning to go the see the sales manager here and hoping that they will process the refund for us right there but kind of worry that they may not. And we don’t want the hassle of chasing after them for the money after we had come back to Canada. Would you mind provide the name of the sales manager who helped you so we can perhaps ask him to help? We tried to call our cc company to cancel, but they said we have to wait for the transaction to post and then dispute. Any other advice? We are well within the 5 day period, but just worried that they would not honour it. Thanks!
You need to go to the Member Services dept, & not the Sales Dept. as the sales people will try to talk you out of rescinding.
 

oldbuyer

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Member services at PBS is located on the ground floor of building 23 or possbly 24. There is a sign in front of the patio door entrance. If they will not help you, go to the Profeco office on the Marina about 100 yards toward the tender docks from Solomans landing. There is a Profeco rep in the building who will assist you. You have 5 business days regardless of what is written on the contract as that is the Mexican law.
 

Sindy

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Member services at PBS is located on the ground floor of building 23 or possbly 24. There is a sign in front of the patio door entrance. If they will not help you, go to the Profeco office on the Marina about 100 yards toward the tender docks from Solomans landing. There is a Profeco rep in the building who will assist you. You have 5 business days regardless of what is written on the contract as that is the Mexican law.
Thank you, they cancelled our contract and gave us their cancellation letter. So if 15 day we don’t get our money back as they said, we can use it to dispute with our cc company. Thanks a lot!
 

vacationtime1

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Thank you, they cancelled our contract and gave us their cancellation letter. So if 15 day we don’t get our money back as they said, we can use it to dispute with our cc company. Thanks a lot!
Fantastic. We love it on this board when people figure out they were lied to and are able to rescind.
 

oldbuyer

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You will have no problem now that you have the rescission cancellation letter. PBS is one of the more professional resort companies. After I rescinded my developer PBS contract (for a different reason) I purchased a contract in the secondary market and have enjoyed our stays there for the last 8 years.
A general tip if it's not a boiler room and they are selling a brick and mortar resort you get a more ethical business culture. There are a few brick and mortar resorts that are slimy (one is located on Medano beach) but they are usually the underfunded ones who are desperate.
Now you can enjoy the rest of your time in Cabo
 

easyrider

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Thanks for all the responses. Now my question is how to best rescind!? Just go back to the resort and deal with them? Does someone have a written form or so? Again, any advise would be much appreciated. Thanks again.
PBSB was the first timeshare we bought. Like you we cancelled within the rescission period. This was maybe 16 - 17 years ago.

The first thing I did was to go to the sales office where I bought to cancel. I was asked to leave this area multiple times and was told to speak with some one else in the main building. That person was never available. When I went back to the sales area they had a security guy trying to escort me out. So long story short, don't go to the sales area to cancel.

I emailed the resort, hand delivered a cancellation letter to the resort main building , called my credit card to report this resort transaction canceled and when I finally went home sent another letter on the advice of TUG to the resort. PBSB never acknoledged this transaction as canceled for a long time. My credit card didn't pay PBSB. All was good.

Shortly after all of this cancellation business we bought a resale one bedroom UVC membership. Over time we added more weeks in 1 and 2 bedroom units at UVC.

Cancel and if you like Mexican beaches pick up some resales. Many are free. My last 5 were.

Make sure you dispute this with your credit card now as it puts a time stamp on your cancellation. I wouldn't believe anything PBSB tells you including that they canceled your contract.

Bill
 

Sindy

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PBSB was the first timeshare we bought. Like you we cancelled within the rescission period. This was maybe 16 - 17 years ago.

The first thing I did was to go to the sales office where I bought to cancel. I was asked to leave this area multiple times and was told to speak with some one else in the main building. That person was never available. When I went back to the sales area they had a security guy trying to escort me out. So long story short, don't go to the sales area to cancel.

I emailed the resort, hand delivered a cancellation letter to the resort main building , called my credit card to report this resort transaction canceled and when I finally went home sent another letter on the advice of TUG to the resort. PBSB never acknoledged this transaction as canceled for a long time. My credit card didn't pay PBSB. All was good.

Shortly after all of this cancellation business we bought a resale one bedroom UVC membership. Over time we added more weeks in 1 and 2 bedroom units at UVC.

Cancel and if you like Mexican beaches pick up some resales. Many are free. My last 5 were.

Make sure you dispute this with your credit card now as it puts a time stamp on your cancellation. I wouldn't believe anything PBSB tells you including that they canceled your contract.

Bill
Thank you for responding. We do like this resort.
My husband has travelled a lot and he loves it as well. We have young children and would like a place where we can come back every year without having to put too much effort in planning, this seems to be the place we like, so we have talked about buying a second hand timeshare when we come home.

It’s too bad that they had to lie like that. It’s a nice resort and the staff have been amazing. I think if they have just been up front about all the hidden small prints and not pressure people in buying the same day, they would get more sales and those who bought would be much more happy about their decision.
 

Sindy

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You will have no problem now that you have the rescission cancellation letter. PBS is one of the more professional resort companies. After I rescinded my developer PBS contract (for a different reason) I purchased a contract in the secondary market and have enjoyed our stays there for the last 8 years.
A general tip if it's not a boiler room and they are selling a brick and mortar resort you get a more ethical business culture. There are a few brick and mortar resorts that are slimy (one is located on Medano beach) but they are usually the underfunded ones who are desperate.
Now you can enjoy the rest of your time in Cabo
Thank you!
 

Karen G

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Thank you for responding. We do like this resort.
My husband has travelled a lot and he loves it as well. We have young children and would like a place where we can come back every year without having to put too much effort in planning, this seems to be the place we like, so we have talked about buying a second hand timeshare when we come home.

It’s too bad that they had to lie like that. It’s a nice resort and the staff have been amazing. I think if they have just been up front about all the hidden small prints and not pressure people in buying the same day, they would get more sales and those who bought would be much more happy about their decision.
There is a Facebook page for Pueblo Bonito owners and you can often pick up a unit from someone for just the cost of the transfer fee which could range from $500 to $1000. It is a closed group but you can request to join it: https://www.facebook.com/groups/PB.owners/ You might find it interesting to read the various comments from owners there. We owned at the Pueblo Bonito Rose for many years and have many happy memories of time spent there with our family. Things have changed a bit since we owned, though.

I'm so happy that you were able to rescind your purchase and that you found TUG. Stick around and do lots of research before you decide what to do. You may find that renting from other owners might work for you.
 

LannyPC

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We do like this resort....We have young children and would like a place where we can come back every year without having to put too much effort in planning, this seems to be the place we like, so we have talked about buying a second hand timeshare when we come home.

It’s too bad that they had to lie like that. It’s a nice resort and the staff have been amazing.
You can also try renting from current owners. Also remember that there is no such thing as a second-hand timeshare. Even the one you bought and just rescinded is not new. Someone else has used it before.

What you said about the resort can be said about many Mexican TSs. The resort and staff are nice. It's just the sales people and their methods that give Mexican TSs a bad rap.
 

Karen G

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I want to relinquish my two bedroom at PBSB. Can anyone help me?
Are you wanting to give it away? If so, you can post it in the Bargain Deals forum here on TUG. Another avenue for getting rid of it would be on the Facebook page for PB owners. Scroll up a couple of posts in this thread for a link to it.
 
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