Pueblo Bonito Sunset Beach in Cabo is sending out maintenance fee and refurbishment fee letters!

huskerfan · Feb 16, 2020

We've never seen any of this and we bought in 2015. We purchased an EOY (Every other year) contract in Nov., 2015 and have never used the facility for various reasons.
Wondering if any other Tuggers are getting similar letters and what they intend to do about it. These bills all go through Concord Servicing Corporation in AZ.

oldbuyer · Feb 16, 2020

Read the back of your contract.
There will be an additional refurbishment fee (equal to a MF) collected every 5 years. This is what you are being billed for on your points contract.
Earlier (week) contracts did not have this clause but the earlier contracts (mine is 2010) pay a higher MF.
For example I pay 609 for a studio MF while the newer contracts only pay about $500.
It works out to be about the same.
I think this extra MF fee (points contract) started in 2012 or 2013

huskerfan · Feb 19, 2020

oldbuyer said:
Read the back of your contract. There will be an additional refurbishment fee (equal to a MF) collected every 5 years. This is what you are being billed for on your points contract. Earlier (week) contracts did not have this clause but the earlier contracts (mine is 2010) pay a higher MF. For example I pay 609 for a studio MF while the newer contracts only pay about $500. It works out to be about the same. I think this extra MF fee (points contract) started in 2012 or 2013

huskerfan · Feb 20, 2020

oldbuyer said:
Read the back of your contract. There will be an additional refurbishment fee (equal to a MF) collected every 5 years. This is what you are being billed for on your points contract. Earlier (week) contracts did not have this clause but the earlier contracts (mine is 2010) pay a higher MF. For example I pay 609 for a studio MF while the newer contracts only pay about $500. It works out to be about the same. I think this extra MF fee (points contract) started in 2012 or 2013

huskerfan said:
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OK. something is amiss with our paperwork..cause both my wife and I have examined in detail (front and back) the paperwork we got with all the excessive packaging. We chose the optional activation fee which means we didn't pay anything unless we booked time at the resort only every other year.

The other section I see on the back of the Enrollment Application says something about "renewing our Pueblo Bonito Preferred Program (PBPP)membership for a yearly billing option at the current annual retail price or a multi-year membership term billing option for substantial savings off the annual retail price. The current annual retail membership price may vary from time to time and is subject to change without notice. The current annual rate (Nov., 2015) is $29/yr if electing the 5-YR Pueblo Bonito Preferred membership. The retail annual rate is $299 per year for the standard membership."

"I/We are receiving membership into the PBPP that entitles me to exclusive travel and lifestyle benefits at member preferred rates and includes the membership privileges, etc...."

We didn't elect to chose the 5 yr membership or the annual membership. Nothing was signed by us regarding this

We have a studio EOY (every other year) worth 50 points per year that we paid a substantial sum for.

I would like to see what the section of your contract looks like and says via a separate private means. I can provide email address if you're up to it.
Adrian

oldbuyer · Feb 20, 2020

Hi Adrian, my contract ( which I bought resale) is a weeks contract from 2010 so mine is completely different than the points contracts that I think started in Jan of 2011. It's my understanding most points contracts have the every five year refurbishment fee equal to an annual maintenance fee clause. The points contract have a lower MF than weeks contracts because of this clause. It's my understanding that sometime in 2011 they added that clause to the fine print on the back of the contract.

You will need to call Member Services at the resort and ask them to identify where the charge is indicated on your contract. The reservation number (800 990 8250) should be able to transfer you to Sunset's Member Services. If not, call the front desk at PBS and they will transfer you to them as they are onsite near the Market.

I think the PBPP program is a Vacation Club product that came after the points contracts were no longer able to be sold (no inventory). You need to call Member Service to resolve the issue and perhaps a more recent PBS member who purchased in 2015 might be able to help you more.
Sorry, I have no more info on the more recent contracts.
Regards
Paul

huskerfan · Feb 24, 2020

oldbuyer said:
Hi Adrian, my contract ( which I bought resale) is a weeks contract from 2010 so mine is completely different than the points contracts that I think started in Jan of 2011. It's my understanding most points contracts have the every five year refurbishment fee equal to an annual maintenance fee clause. The points contract have a lower MF than weeks contracts because of this clause. It's my understanding that sometime in 2011 they added that clause to the fine print on the back of the contract.

You will need to call Member Services at the resort and ask them to identify where the charge is indicated on your contract. The reservation number (800 990 8250) should be able to transfer you to Sunset's Member Services. If not, call the front desk at PBS and they will transfer you to them as they are onsite near the Market.

I think the PBPP program is a Vacation Club product that came after the points contracts were no longer able to be sold (no inventory). You need to call Member Service to resolve the issue and perhaps a more recent PBS member who purchased in 2015 might be able to help you more.
Sorry, I have no more info on the more recent contracts.
Regards
Paul

Thanks for the info Paul. I will make the contact soon.
regards,
Adrian