PSA: Check Existing Southwest Reservations for Silent Cancellations and Changes

[CalGalTraveler]

PSA: Check Existing Southwest Airlines Reservations for Silent Schedule Changes & Cancellations

The part that really bugs me is that Southwest Airlines did not send me an email about the flight cancellation or schedule change.

travelwithgrant.boardingarea.com

 

[Luanne]

I would suggest doing this for ALL airlines you have reservations with.

 

[Blues]

Funny, SWA has already sent two separate emails notifying us of flight changes on our June 1 itinerary -- one notice for outbound flight, one for return flight. Of course, we're about 90% that we're going to cancel those flights anyway; but the remaining 10% has us keeping the reservation until we're sure.

 

[jackio]

I just went on Southwest to check. My flights were still the same, but the fare went down from 41,000 points to 16,000 points r/t. I cancelled and rebooked. Thanks for the heads up!

 

[Luanne]

I just went on Southwest to check. My flights were still the same, but the fare went down from 41,000 points to 16,000 points r/t. I cancelled and rebooked. Thanks for the heads up!

I just went in and checked our flights to Providence again. Got back another 9500 points (for a one way). I will most likely cancel this flight completely, but just in case.

Also, don't know if you knew or not, with SW you do NOT have to cancel and re-book. It's very easy to just change online (to the same flight) and you'll get the credit. Then if you've purchased Early Bird it will just transfer. If you cancel you lose what you've paid for Early Bird.

 

[moonstone]

I would suggest doing this for ALL airlines you have reservations with.

Yes, most definitely check, almost daily, for every flight.
We had a flight booked with InterJet Airlines to depart Chetumal Mexico March 29th. I went onto their website on March 18th to double check our departure time to book our taxi to the airport. I discovered that our connecting flight from Mexico City to Toronto was now scheduled to leave 3 hours before our flight from Chetumal was scheduled to land in Mexico City! After failing to get an answer at their Mexican and US offices we finally called their Toronto office. The rep told us the flight times had changed at least 2 weeks prior due to the reduction in flights to international destinations. He also could not tell us why we weren't notified even though he had our email on file and we had received other unrelated emails from them. After a lot of searching he was able to get us seats on the same flight a week earlier, before the new schedules started.

We are also still in communication with InterJet trying to get a refund for the first leg of our flight which they cancelled 2 hrs before its departure. They are maintaining that we aren't owed a refund as we completed our journey to Toronto -only thanks to Volaris Air for getting us to Mexico City in time for the 2nd leg of our trip home. The replacement flight with Volaris wasn't that expensive, and thankfully it got us to Mexico City in time, but I still feel we are owed a partial refund and maybe an apology! The fight continues.


~Diane

 

[sfwilshire]

I just went on Southwest to check. My flights were still the same, but the fare went down from 41,000 points to 16,000 points r/t. I cancelled and rebooked. Thanks for the heads up!

I always check mine every week or so. My October fare went down one of the directions by about 25%, so I rebooked yesterday. No change in the return fare.

Sheila

 

[Luanne]

I just changed our flight to Providence yesterday resulting in getting back somewhere around 9000 points. I check again today and it had dropped again. Just got back another 5000+ points.