Scott,
RCI has decided to discontinue its partnership with BerkelyCare and has created a new product completely tailored to the RCI exchange program. The name of our new product is Cancellation Protection. This may not have been the product that was featured in the e-mail you received; however, it is the current offering. If you can still find the e-mail you received, would you please forward it to
feedback@rci.com and enter TUG - Cancellation Protection in the subject line? I'd like to verify which program was being offered.
Cancellation Protection may be purchased up to 30 days past the date of confirmation or up to 14 days before the travel date, whichever occurs first. You may request a refund up to 14 days after it is purchased; however, no refunds will be given if it is cancelled 14 days or less from the travel start date.
The cost of Cancellation Protection is $49 USD, and it will apply to cancellations made for any reason to one-for-one exchanges. Upon cancellation, the purchasers' deposited weeks receive full restoration of Trading Power, and a $49 USD exchange credit is posted to the RCI accounts. The original exchange fees are not reimbursed under the plan.
Cancellation Protection is not available for Extra Vacations, Last Call, or any other vacation that does not require a deposited week. A significant benefit of this program is the restoration of Trading Power, which would not apply to Extra Vacations.
Since we no longer need to partner with an insurance provider, this product should soon be available to Canadian members as well. It is administered in-house and provided specifically to RCI members. While initially this offer is only available to RCI Weeks members, it will be available to Points members in some form in the near future.