What browser do you use? I use Netscape as my main browser. I've found that there are many sites that give me the same problem. With Wyndham, we would always get some kind of message about our profile being unavailable when searching even though we could access it.
I fixed the problem for most sites by clicking the "view" menu in the upper left corner, dropping down to "rendering engine" and clicking "Display like Internet Explorer". It only changes the display for that site.